Dec 2023 – Nov 2024 · 11 mos · Gurugram, Haryana, India · On-site

• My significant responsibility consists of setting up the entire SCM process, devising strategies, designing warehouse solutions, and implementing vigorous processes to manage Andamen's warehousing and last-mile courier deliveries effectively.

Nov 2022 – Oct 2023 · 11 mos

• Role :
• Customer service management improving SLA adherence & ensuring breaches are within threshold.
• Monthly Receivables track % ensuring collections within in credit period.
• Projects tracks by following GANTT Chart & Ensuring execution completes within scheduled time frame.
• Maintaining Records of contracts, Addendums with keeping close track on clauses, Commercial & Renewal Terms.
• Managing inter stakeholders with process & Compliance ask.
• Continuous Improvement with reference to Operations Excellence.
• Formulating & Implementing Business Growth Strategy for Existing Clientele.
• Managing P&L & Growing Existing Clientele.

Nov 2022 – Mar 2023 · 4 mos

• ▸ Directed multi-client Distribution Centre operations with complete P&L accountability (~₹95 Cr), driving profitability, operational excellence, and client retention across a complex portfolio.
• ▸ Led strategic capacity planning and workforce optimization initiatives, aligning headcount and infrastructure with dynamic business volumes to maximize throughput efficiency.
• ▸ Instituted robust SLA governance frameworks and cost control mechanisms, ensuring consistent service delivery while driving continuous reduction in operational expenditure.
• ▸ Grew existing client P&L through proactive account management, upselling value-added services, and delivering consistently superior operational performance.
• ▸ Led end-to-end new client onboarding — from solution design (manpower, assets & space) to SOP implementation — with rigorous monitoring until full operational stabilization.

Oct 2019 – Nov 2022 · 3 yrs 1 mo

• Competitive analysis of logistics partners performance to manage load factor and each logistics Partners
• Collaborating with local /regional 3PL providers for better proximity negotiating SLA and commercials
• to gain completive advantage.
• Working with product development, customer support/success and sales closely to drive product and
• business strategy
• Client dispute management by resolution through courier partners.
• Developing and implementing data analysis to formulate strategies that optimize process efficiency and quality
• Locate and define new process improvement opportunities
• Responsible for developing and scaling our logistic network design and distribution plan in line with the shipper requirements.
• managing seller disputes, identification of gaps and to ensure continuous improvement
• Working on the dashboard and reporting module development on the seller panel of shiprocket to empower the seller with a tool to analyze their data.
• Maintaining TAT and delivery rates for major clients via regular communication with couriers’ partners

Oct 2019 – Nov 2022 · 3 yrs 1 mo

• ▸ Led data-driven cost optimization programmes leveraging advanced analytics and commercial zoning strategies, achieving material reductions in per-shipment logistics costs.
• ▸ Managed a diverse portfolio of carrier partnerships, instituting rigorous performance scorecards and SLA governance to drive accountability and service quality improvement.
• ▸ Contributed strategically to logistics network expansion, identifying optimal node locations and enabling wider geographic coverage to support business growth.
• ▸ Designed & developed operations KPIs framework — established robust analytics infrastructure reducing data-to-insights turnaround time (TAT) significantly.

Jul 2018 – Oct 2019 · 1 yr 3 mos

• Monitoring day to day functions of the team.
• Analyzing key lane performance of first & last mile operation.
• Monitoring return percentage, volume & root cause of fluctuation.
• Designing SOP, mapping and freezing requirements and providing bet solutions to the business partners
• Handling reverse logistics processes for E-commerce
• Linehaul, First & last miler TAT (Turnaround Time) Evaluation
• Analyzing results of operations to discover more efficient ways to utilize resources.
• Sharing inputs over network expansion considering competitor presence & their Strategy
• Resolve product or service problems by clarifying the customer’s complaint, deterring the cause of the
• Problem: selecting and explaining the best solution to solve the problem: expanding correction or
• Adjustment; following up to ensure resolution and increase client base.
• Researching business opportunities and viable income system
• Take care of appropriate follow -up (Timely, accurately ) of the client
• Ensure proactive communication to all parties involved.

Jul 2018 – Oct 2019 · 1 yr 3 mos

• First/Last Mile Analytics, Reverse Logistics, SOP Design, Network Expansion

Aug 2017 – Jul 2018 · 11 mos

• °Role:
• Managing the end to end warehouse delivery operations for North Region .
• Creating & Assigning the code to the parts (Books/CDs) code Mgmnt in oracle EBS
• Ensuring proper Kitting/ Packing & Dispatches done error Free .
• Material Management/Balanced Inventory & Conversation of RM to FG thru WIPs .
• Handling Data Uploaders to oracle (fulfillment Process )
• Overseeing daily SOH/Cycle Count /WIPs report /sales return/Stock Movement Report .
• Altering the teams on pending activities i.e pending orders/partial dispatches. Backorders .
• Planning and executing the STNs to PAN India Xseed Warehouses.
• Procurement Process (Finding Vendors/Price negotiation/Invoice Documentation T&C Validation etc)
• Timely order Clearance, Raising Escalations on in transit delay shipments to transporters & Overseeing
• Of PAN India Freight(FTL & PTLs)
• Overseeing Database management & Vendor management & handling daily MIS
• Actively Involved in ERP & WMS project implementation Plan .

Aug 2017 – Jul 2018 · 11 mos

• Warehouse Delivery Operations, Oracle EBS, Kitting & Dispatch, Inventory Management

Jun 2015 – Jul 2017 · 2 yrs 1 mo · New Delhi Area, India

• Role :
• o Projects management – Project planning / Training and Implementation across all warehouses in india
• o Inbound management – Responsible for stock inward at Fulfillment Centre , passing quality checks and put away of products .Resolving sellers day to day SD+ related issue internally (related to ASR/GRN/RTV/Inventory live etc)
• o Outbound management – Responsible for packing ,Quality check ,manifest and dispatched of orders & Handling issues like generation of Invoice/Manifest on daily basis .regularly track all orders & Follow up with different fulfillment Centre
• o Reverse Logistics Management – Planning for returns of rejected & ageing stock to Vendors.
• o Managing Overall Supply Chain – Coordinate with the line managers of warehouse ,logistics and distribution along with suppliers or vendors for the smooth flow of supply chain .
• o Last Mile Operations – Coordination with 3PL vendors for smooth last mile operations
• o Cost Reduction – Collaborating different products like (reverse pick up ) QC (quality centre ) forward pick up & forwards deliveries under a single roof to minimize overhead costs Implementation cost reduction initiatives like LHRTO thought the country .
• ● Responsible for:
• o Plan , develop and evaluate the operations of warehousing facilities and setting up process checks for the same .
• o Performance monitoring , Ensure adherence to SLA by warehouse , coordination with regional merchants on GRN , QC, Return to vendors
• o Responsible for driving process improvements and achieving quality and productivity metrics
• o Responsible for stock inward at Fulfillment Center , Passing quality checks and putaway of products
• o Co-ordination with respective transporter vendors and numeric fill rate post confirmation of pickup .
• o Dispute resolution for forward and return shipments

May 2015 – Aug 2016 · 1 yr 3 mos

• Inbound/Outbound Mgmt, Reverse Logistics, Cost Reduction, 3PL Coordination

May 2014 – May 2015 · 1 yr · Noida Area, India

• Role:
• ● Order management within defined SLA`s
• ● Actively contribute to SCM saving targets, challenging supplier costs wherever possible, Negotiate the best commercial deal for the company
• ● Monitor daily/weekly/monthly/MIS for orders received, processed, pending, short shipment, Damage shipment, replacement shipment etc.
• ● Monitor and maintain inventory level for order processing.
• ● Managing logistics operations involving coordination with eternal agencies to achieve effective transport solution .
• ● Coordinating inbound and outbound logistics and warehouse operations.
• ● Set processes and streamline operations to supports end to end solution form order acquisition to delivery.
• ● Monitoring customer complaints likes non- receipt of products, shortage ,damages ,replacement .
• ● Coordination with various department ie logistic / customer / support / business development for process improvement and process excellence.

May 2014 – May 2015 · 1 yr

• Order Management, Logistics Coordination, SCM Savings, Inventory Control