Raghu Chawla

Associate Partner

Delhi, Delhi, India21 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

19 years of experience in IT management
Proven track record in digital transformation
Recognized for contributions in business excellence

Stackforce AI infers this person is a seasoned IT leader specializing in digital transformation and SAP consulting across diverse industries.

Contact

Skills

Core Skills

Digital TransformationIt GovernanceProject ManagementService DeliverySap DeliveryConsultingSap ConsultingBusiness Process Re-engineering

Other Skills

SAP HANAIT Operations ManagementStrategic IT ManagementDigital StrategyIT & Business Strategy AlignmentIT StrategySAP ImplementationGlobal DeliverySolution ArchitectureData AnalysisIntegrationIT BudgetingTeam ManagementIT Service DeliveryAnalytics

About

IT professional with 19 years of experience in strategic IT management, digital business applications, SAP (ECC & HANA) implementation & support, IT governance and Digital Transformation of business processes. Proven track record of leading global business transformation programs (across industry domains) in line with organization’s IT & Business strategies, establishing high end global IT applications, ERP roll outs, India Localisation projects and multiple shop floor integrations. Proficient in decreasing expenses and refining operations, enhancing productivity through digital technologies like AI/ML, RPA, mobility and IoT enabled processes. Passionate about building high performing teams with a culture of learning & innovations. At several industry verticals, including automobile, telecommunications, food and beverage, chemicals, fibre composites, sugar distillery, cement, and metals, I have contributed through distinctive roles, both in internal IT and consulting. Presently leading consumer systems (IT) at JCB India. Additionally, contributing as product owner for Parts & Product support business and as a seasoned member of domain-focused team of SMEs at JCB India. Repeatedly acknowledged and recognized by world leader organisations, particularly, for the contributions in the areas of business excellence and digital innovation.

Experience

21 yrs 8 mos

Total Experience

4 yrs 4 mos

Average Tenure

8 yrs 11 mos

Current Experience

Jcb india ltd.

Deputy General Manager (DGM-IT)

Jun 2017 – Present · 8 yrs 11 mos

 Heading consumer systems applications (Dealer Management Systems) with Integrated responsibility for strategising and managing end to end business IT requirements for Parts Business Division for JCB India.
 Leading and improvising strategic discussions with business for the business IT needs, deliberating on the practicalities for digital transformation of the business. Managing strategic IT priorities, acting as the product owner for Parts & Product support business.
 Innovation for business, making landscape & technology decisions, conducting impact analysis for effective deployment of newer applications.
 Contributing as member of Digital Governance Council, delivering SMACIT applications across technologies, alongside Managing Analytics (Digital Dashboards) competency for JCB India.
 Responsible for Operational Support, End to End program & product management.
 Managing portfolio of cutting-edge technologies Sales Force, SAP ECC and SAP B1 integrations, customised applications, analytics on cloud (SAC).
 Contributing to IT Budget and costing analysis, Supporting IT risk & IT security compliance audits, Liaison for Networking & Infrastructure Management services.
 Mentoring Teams, Technology partner management & reviews, Vendor evaluations & relationship management.

SAP HANAIT Operations ManagementIT GovernanceStrategic IT ManagementDigital StrategyIT & Business Strategy Alignment+12

Wipro

Project & Program Manager

Feb 2015 – Jun 2017 · 2 yrs 4 mos

 Managed Service Delivery (Development & AMS engagements) - Project Resourcing, Project Office, Pre-sales, Talent and General Management (multiple projects across global locations)
 Full responsibility for customer account management - Steerco representations, account profitability and customer escalations and satisfaction
 Project management & Consulting, Driving/participating in solution Blueprint, Requirement collection, Gap Analysis and Functional Design.
 Design, estimate, and deliver solutions on billable engagements and proposals, conforming quality standards following structured methodologies
 Setting up of program management processes - issue management, stakeholder management, client relationship management, risk management, rollout planning, resource deployment planning.
 Developing & nurturing Partnerships with SAP, Software & Hardware Vendors and other implementation partners to ensure business objectives
 Introduction to new accounts in the early sale cycle to drive consulting sales and Support sales and pre-sales teams for business solutions and sales deals.

Project ManagementService DeliveryPre-salesTalent ManagementClient Relationship ManagementRisk Management

Ibm

Senior Advisory Consultant

Apr 2011 – Feb 2015 · 3 yrs 10 mos

Technology Assembly Centre (TAC) Management, Project Management, SAP Delivery, Consulting
 Lead support to TAC for Delhi, NCR and Hyderabad cluster for IBM (GBS Global Delivery) for consulting across Sales, Logistics Execution, Customer Service processes.
 Managed pool of SME’s for their support requirements assigned to TAC.
 Managed new Projects and service delivery engagements as Project Manager (PPM's) planned projects and milestones, team structure & RACI, communication and Downtime planning
 Consulting across diversified business clients (India and global) for Fortune 500 organizations
 Implemented continuous replenishment system (Foods and Beverages), Got recognition from client’s top management.

Project ManagementSAP DeliveryConsultingService Delivery

Siemens information systems limited

Consultant (SAP)

Jan 2007 – Jan 2011 · 4 yrs

 Contributed in various profiles like Competency Head support role, Lead consultant & consultant
 Consulted Complex business scenarios both in international and Indian Market context like Freight and Shipment, Excise CIN, Taxes, SEZ zones, Transportation and Credit Management, Third Party Interfaces and EDI Interfaces for the clients in SAP.
 Led the cross skilling for consultants program reporting to Global Competency head.

SAPConsultingBusiness Process Re-engineeringSAP Consulting

Pnalytical

Sales and Distribution (domain officer)

Jun 2004 – Jan 2007 · 2 yrs 7 mos

 Worked in Sales, distribution and support functional role for North India managing high technology systems
 Improved customer support index from 65% to 95%, Bagged high revenue AMC’s for major clients across north and east India