Nov 2017 – Nov 2020 · 3 yrs · San Francisco Bay Area

• Provide a one of a kind good vibes only experience!
• All levels of Mac and PC support via GitHub, Slack, Zoom, in person, over the phone for my fellow Hubbers around the world
• Purchase and manage assets for all local and remote Hubbers for computers, monitors, software licenses, etc
• Collaborate with onboarding team and facilitate IT orientation for an amazing first day for all new starting Hubbers
• New hire procurement (provision new Hubbers with computer, gmail, OKTA, Slack accounts, etc)
• Manage and configure access for third-party software via OKTA, Slack ChatOps
• Provide an overall enjoyable and personable troubleshooting experience for all Hubbers
• Google admin, Office 365 admin, OKTA admin
• Transcend my passion for technology to benefit those around me

Feb 2014 – Mar 2017 · 3 yrs 1 mo

• Provide Tier 1 Mac and PC tech support for ends users
• Over the counter, Genius Bar style troubleshooting
• Meticulously transfer data for users in need of computer upgrades/replacements
• Manage Inventory of new, used, and E-cycle machines
• Image and Repair Windows 7 and Macintosh machines using SCCM & Jamf Pro (formerly Casper)
• Create, manage, and close tickets using Zendesk
• Google Apps admin
• Update, manage, and maintain computer asset inventory using SharePoint & Oomnitza
• Build computers for new hires
• Certified Jamf Pro Technician (Formerly Casper)

Oct 2013 – Jan 2014 · 3 mos

• Created, managed, escalated, and resolved tickets weekly using JIRA ticketing system, including upgrading mobile devices, wireless data card requests and lost/stolen mobile devices
• Imaged 8-15 Macs, Lenovo T-series, Dell Precisions daily using CASPER and LANDesk
• Provided Mac and PC tech support for end users
• Managed and assigned RSA VPN SecureID tokens for users
• Supported the mobile team with enrolling mobile devices weekly onto Air Watch for Zynga new hires and employees

Jul 2013 – Sep 2013 · 2 mos

• Managed, Opened, and closed tickets using RemedyForce
• Configured user accounts utilizing Active Directory
• Imaged multiple desktops and laptops weekly for users in the company
• Corresponded with multiple users weekly using remote software, phone, and email, providing excellent and prompt customer service helping in keeping tickets low in the Field Service Queue
• Backed up and recovered machines weekly using Acronis software to a server

Mar 2013 – Jan 2014 · 10 mos

• Learned how to effectively use the Microsoft Office Suite, including Word, Outlook, Excel and PowerPoint
• Established a working understanding of HTML5 and created a website including a portfolio and collaboration project
• Prioritized and managed multiple assignments, insuring support as a Minutes Secretary
• Collaborated in a cross-site project involving a large team utilizing communication and productivity tools
• Attained and refined business communications and professional skills, perfecting presentation and public speaking skills
• Oversaw a group of 40 students as an Operations Manager as their first point of contact; and collaborated with Year Up staff to make sure all logistics ran smoothly
• Prioritized and managed multiple action items using different communication tools and resources
• Developed troubleshooting skills, as well as virtualization and dual booting using multiple operating systems such as Mac, Windows Vista, Android, Windows 7

Jun 2008 – Aug 2008 · 2 mos · Vallejo CA

• Worked as a part-time ride operatior at Discovery Kingdom where I would dispatch the other operators for the ride Tazzmanian Devil