Ujjwal Verma — Operations Associate
Operations leader with experience in Banking & Financial Services, currently managing multi-layer teams in an international account. Skilled in SLA governance, client communication, attrition control, and driving performance excellence. Focused on building scalable, high-performing teams.
Stackforce AI infers this person is a seasoned operations leader in Banking and Financial Services.
Location: Gurugram, Haryana, India
Experience: 9 yrs 6 mos
Skills
- Operations Management
- Client Governance
- Client Services
- Customer Relationship Management (crm)
- Risk Management
- Operational Risk Management
- Customer Experience
- Human Resources (hr)
- Compensation & Benefits
Career Highlights
- Proven track record in managing multi-layer teams.
- Expertise in client governance and performance excellence.
- Strong background in banking and financial services.
Work Experience
Concentrix
Deputy Service Delivery Manager - Operations (3 mos)
AU SMALL FINANCE BANK
Relationship Manager - Royale (1 yr 4 mos)
IDFC FIRST Bank
Relationship Manager - First Wealth (1 yr 8 mos)
Senior Process Consultant (1 yr 8 mos)
American Express
Subject Matter Expert (2 yrs 6 mos)
Alight Solutions
Human Resources Benefits Coordinator (2 yrs 1 mo)
Education
Bachelor’s Degree at College Of Vocational Studies
Business/Commerce at Air Force Bal Bharati School
at College Of Vocational Studies
Bachelor of Commerce - BCom at College Of Vocational Studies
