Prasad Banda

CEO

Delhi, India30 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 25 years of IT services experience.
Expert in IT transformation and service delivery.
Proven leadership in managing large teams and projects.

Stackforce AI infers this person is a seasoned IT services leader with expertise in infrastructure and service delivery across multiple industries.

Contact

Skills

Core Skills

Service DeliveryIt TransformationInfrastructure Management

Other Skills

Client ServicesOperations ManagementITIL FrameworkSecurity PoliciesPMPITILIT Service ManagementVendor ManagementGlobal DeliveryIT StrategyIT OperationsIT OutsourcingTeam ManagementData CenterManagement

About

Professional Background • 25+ years of IT services experience in Project Management, Customer Services, Service Delivery and Service Management. • Worked for IT services companies in Software Development, BPO & Contact Center and Product development. • Handled multiple roles including Capability lead, delivery lead with P&L responsibility. Functional Experience • End user (Service Desk) Support • IT Spend/ Technology Expense Management (TEMPO) • IT/TEM Transformation • Client Services and account delivery Industry Expertise • Mining • Oil & Gas • Financial Services • Insurance Professional Qualifications and Training • Graduate in Electrical and Electronics Engineering • MCSE Certification • ITIL foundation • PMP • ISO20000:2011 auditor • Six Sigma certifications

Experience

30 yrs 3 mos

Total Experience

5 yrs 2 mos

Average Tenure

18 yrs 5 mos

Current Experience

Accenture

5 roles

Managing Director

Promoted

Dec 2022 – Present · 3 yrs 5 mos

Associate Director

Jun 2021 – Dec 2022 · 1 yr 6 mos

Vice President Service Delivery Lead

Promoted

Sep 2011 – Jun 2021 · 9 yrs 9 mos

Relevant project experience
US based Oil and Gas Major– Delivery lead
Suported compute services for Cloud and Traditional IT infrastructure.
Transitioned support services and service management and supported offshore delivery.
Developed single dashboard for proactive management across the platforms.
Supported critical infrastructures i.e. Subsurface platform.
Collaborated in a multivendor environment of support teams.
European Insurance major – Delivery lead for Operations
Delivered 80% of IT Transformation and Operational work offshore.
Established offshore network operation centres (GNOC) to support the transformed global network for the client.
Established operational processes and delivery model for the GNOC.
Developed and implemented offshore/onsite delivery framework.
Led a team of 140+ offshore network and service management professionals.

Service DeliveryIT TransformationClient ServicesOperations Management

Location Lead - IO-CIM NCR

Promoted

Mar 2009 – Sep 2011 · 2 yrs 6 mos

Supporting the IT infrastructure and service delivery to client facing projects delivering service from NCR (Gurgaon )and Kolkata region
Serving AO/IO clients for the NCR and Kolkata delivery center
Leading a team of 70 + IT professionals to maintain the availability of IT infrastructure in delivery centers.

Sr. Manager - Global Projects

Dec 2007 – Mar 2009 · 1 yr 3 mos

Manage Internal project for Accenture IT organisations

Convergys

2 roles

Sr. manager Technology

Jan 2005 – Jan 2007 · 2 yrs

Performed a vital role in building the infrastructure and increasing the workforce; handling a team of 10 persons at different geographies.
Actively involved in interfacing with Operations to provide tier III support to technical operations.
Engineering automation in desktop software deployment with respect to Convergys environment. The measurement criterion of Operation is based on the ability to centralize the entire deployment process
Distinctively initiated the process and framed security policies for the desktop access and build restrictive desktop image.
Adapt ITIL Framework for the service support activities and adopted Security Policy and Procedure document.
Function as a single point of Contact to site operations for engineering technical solution to improve the availability of desktop for agent operations.
Work with Client Services team for client reviews and audits

Infrastructure ManagementITIL FrameworkSecurity Policies

Sr. Manager Technology

Jan 2005 – Jan 2007 · 2 yrs

Performed a vital role in building the infrastructure and increasing the workforce; handling a team of 10 persons at different geographies.
Actively involved in interfacing with Operations to provide tier III support to technical operations.
Engineering automation in desktop software deployment with respect to Convergys environment. The measurement criterion of Operation is based on the ability to centralize the entire deployment process
Distinctively initiated the process and framed security policies for the desktop access and build restrictive desktop image.
Adapt ITIL Framework for the service support activities and adopted Security Policy and Procedure document.
Function as a single point of Contact to site operations for engineering technical solution to improve the availability of desktop for agent operations.
Work with Client Services team for client reviews and audits

Infrastructure ManagementITIL FrameworkSecurity Policies

International business machines

Regional Technical Manager

Sep 2004 – Jul 2005 · 10 mos

Worked as pre-sales services ,for north and east, for non networking services sales. This included, Facility Management, Data Center solutions, Security services.

Wipro infotech ltd

Regional Manager - System Integration

Jan 1999 – Jan 2004 · 5 yrs

Implementation Services – Project Deployment
Design , Build and project implement in the area of networking, platforms and storage, call center and data centers.
Implemented large Network infrastructure for public sector and service providers
Provided Infrastructure consultancy services to some of large petroleum and cargo services organizations in India.
Developed storage services model , with a revenue target, for technical implementations for leading IT service organization .