Saroj kumari — Operations Associate

I am an Operations & E-commerce Professional with 10+ years of experience managing end-to-end order operations, customer support, and multi-channel marketplace execution across D2C and service environments. My expertise spans order management, marketplace operations, inventory control, warehouse coordination, and vendor management. I have hands-on experience with Shopify, Amazon, Myntra, Flipkart, Nykaa, OMS platforms, GoSwift, and WhatsApp Marketing tools, ensuring seamless order processing and timely fulfillment. In my roles, I have successfully: • Managed high-volume orders across multiple e-commerce platforms while maintaining SLA compliance • Coordinated with vendors, logistics partners, and warehouse teams to ensure accurate stock management and dispatch • Implemented process improvements to streamline order lifecycle, returns, and customer communication • Enhanced customer satisfaction through proactive resolution and WhatsApp marketing campaigns I thrive in dynamic environments where operations discipline, efficiency, and cross-functional coordination drive results. I am passionate about leveraging my experience to optimize e-commerce workflows, order management systems, and multi-channel operations for business growth.

Stackforce AI infers this person is an E-commerce Operations Specialist with a focus on order management and customer support.

Location: Noida, Uttar Pradesh, India

Experience: 9 yrs 2 mos