Apr 2024 – Jul 2025 · 1 yr 3 mos · Rajnandgaon, Chhattisgarh, India · On-site

• Managing end-to-end supply chain operations under the Demand & Supply Department.
• Working directly with corporate leadership to ensure smooth inventory flow and timely product delivery.
• Supporting cross-functional coordination between procurement, logistics, and production teams.
• Responsibilities including data analysis, forecasting, and process improvements.
• Planned and executed pan-India SKU dispatches for pet food based on purchase orders and head office stock
• availability, ensuring timely delivery and stock accuracy.
• Monitored demand and supply alignment by analyzing sales trends and coordinating with sales, supply chain,
• and production teams to maintain optimal inventory levels.
• Managed new product launches by ensuring timely delivery of SKUs to key e-commerce and quick
• commerce partners including Flipkart, Amazon, and others.
• Identified and categorized slow-, fast-, and non-moving inventory; collaborated with KAM and sales teams to
• realign POs and reduce excess stock at CFA locations.
• Implemented demand forecasting improvements and supply planning strategies to minimize stockouts and
• enhance customer service levels.

Jun 2023 – Apr 2024 · 10 mos · Gurugram, Haryana, India · On-site

• Monitoring the complete cycle of logistics i.e. Last mile & Reverse Leg and ensuring smooth functioning across network.
• Driving overall performance matrix which includes In-transit, RAD, FASR, RASR, overall conversion and SLA by Ensuring on time pickups and deliveries as per desired TAT.
• Responsible for NDR process and conversion, ensuring maximizing the output of NDR by increasing genuine attempt/delivery.
• Daily/weekly reviews with 3PL partner for ensuring smooth operations.
• Setting SOP’s for the 3PL partners and ensuring the adherence.
• Regular checks on serviceability, Last Mile performance analysis (DC level, pin code level, State level etc.) with other 3pl partners.
• 3PL Partner- EKART, SHADOWFAX, DELHIVERY,- pan India operation
• Returns Management,
• Set up entire Returns (Customer/Courier returns) supply chain process and the team right from scratch.
• Managing non-delivered return leg of the shipments back to Warehouse.
• Process improvement to ensure on-time pre-delivered returns for Warehouse.
• Worked with 3PL partners to reduce high aging pendency.
• Returning the aging inventory back to the seller and ensuring adherence to the plan for maintaining Inventory health.

Apr 2022 – May 2023 · 1 yr 1 mo · Delhi, India · On-site

• Fulfillment and Experience- Last Mile
• As Cluster Manager LM, I’ll onboarding and training of partners. I’ll also drive key operational metrics by regularly visiting their facilities in different locations in my area. I’ll take complete ownership of processes and work with various stakeholders to achieve team goals. I’ll continuously work towards identifying gaps and providing recommendations for improving our processes.

Jan 2022 – Apr 2022 · 3 mos · Gurugram, Haryana, India · On-site

• Looking at the entire Operation North Zone (J&K / Delhi NCR / Haryana / Rajasthan / Himachal Pradesh / Uttar Pradesh & Uttarakhand / Punjab).
• Operations Management, Strategic Planning, Supply Chain Management, Vendor Management, Manpower Planning.

Jul 2012 – Dec 2021 · 9 yrs 5 mos · New Delhi, Delhi, India · On-site

• Looking the delivery/pickup hubs operation up the Lastmile/Firstmile operation of Flipkart in Delhi/NCR Looking the Hubs metrics & cost side Team Management Process Controlling Quality Control Operation Excellence

Jan 2008 – Jun 2012 · 4 yrs 5 mos · New Delhi, Delhi, India · On-site

• Looking the entire Operation North/West Delhi.
• Timely connection of Inbound & Outbound load.
• Process Control.
• Franchise Management.
• Quality Control.
• Business-Delivery Associates Management.
• Manage all Inbound Consignments, and Ensure Delivery
• Responsible for All Undelivered Consignment at the Delivery Gateway.
• Ensure Undelivered Consignments Targets are met.
• Ensure Daily Stock Take.
• Ensure Physical Stock is Equal to System Stock.
• Follow up with Consignee and Consignor to Ensure delivery in time.
• Manage Relationship with Delivery Associate to Enforce Delivery on time.
• Manage Relationship with Consignees to Allow Smooth Deliveries.
• Responsible for All Delivery Associates reports cross-checked & AZ Strike Report validated.
• Managed the development of courier and cargo services
• Follow up on All urgent and Important Consignments.

May 2005 – Nov 2007 · 2 yrs 6 mos · New Delhi, Delhi, India · On-site

• Responsible for leading and motivating a team of 10 executives.
• Ensuring that staff is motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
• Overseeing the performance of a team member of Tele Calling and Direct Sales.
• Efficiently conducted all the operations pertaining to the recruitment training them on new products and
• Attaining business.
• Played a key role in all the operations related to corporate selling, cold calling & attaining reference.
• Joined Rushabh as Field Executive then promoted as Team Leader after giving a great performance.
• Spearheading Credit Card team and directing the team member & field executives in handling the sales of Credit Cards.
• Effectively conducted the team motivation, product training and generate business.
• Maintain MIS and taking care of business targets.
• Directed a team of team leaders and executives in sales operations –for Credit Cards.
• Held the responsibility of motivating the subordinates, providing them essential product training them and enhancing business operations through them.