Puja Banerjee

Operations Associate

Bengaluru, Karnataka, India2 yrs experience

Key Highlights

Expert in customer communication strategies.
Proficient in content development and training design.
Strong background in data analysis and research.

Stackforce AI infers this person is a Content and Communication Specialist with a focus on Customer Engagement and Data-Driven Strategies.

Contact

Skills

Core Skills

Customer Communication StrategyContent DevelopmentTraining DesignContent WritingQuality AssuranceDigital MarketingContent CreationResearchDatabase Management

Other Skills

Attention to DetailThorough ResearchCreativityInnovationCreative WritingCopywritingResearch ProjectsData base creationData AnalysisCommunicationMarketing CopyContent editingResearch SkillsInterviewingTime Management

Experience

2 yrs

Total Experience

11 mos

Average Tenure

2 mos

Current Experience

Flipkart

Assistant Manager

Mar 2026 – Present · 2 mos · Bangalore Urban, Karnataka, India · On-site

Design and manage customer communication across channels (email, SMS, IVR, chat, social), ensuring clarity and consistency
Create customer-centric content using behavioral insights to improve engagement and experience
Leverage AI tools to build and optimize communication workflows and chatbot/voice journeys
Use customer research and data insights to refine communication strategy and effectiveness
Ensure alignment with brand voice, legal guidelines, and quality standards
Collaborate with cross-functional teams to translate business requirements into effective communication solutions

Attention to DetailThorough ResearchCustomer Communication StrategyContent Development

Swiggy

Lead content developer

Feb 2025 – Jun 2025 · 4 mos · Bengaluru, Karnataka, India · On-site

Content Development & Implementation:
Design learning objectives, course structures, and content development strategies.
Partner with SMEs and senior leadership to customize training content.
Develop courses for e-learning, focusing on operational practices, food safety, and SOPs.
Establish clear workflows for content development and delivery.
Create engaging and easy-to-understand instructional materials.
Stakeholder Collaboration & Training Execution:
Work closely with internal teams to ensure timely content completion.
Collaborate with stakeholders to align training design with business needs.
Ensure content clarity for both technical and non-technical audiences.
Evaluation & Performance Metrics:
Design evaluation methods to assess training effectiveness.
Share customer training metrics and feedback with relevant stakeholders.
Identify key learning outcomes and improvements.
Provide weekly performance reports on training execution.
MIS & Reporting:
Maintain records on training execution, performance, and evaluation metrics.
Track day-to-day trends and address critical concerns in training programs.

CreativityInnovationAttention to DetailContent DevelopmentTraining Design

Amazon

2 roles

Quality Auditor

Nov 2024 – Feb 2025 · 3 mos · Hyderabad, Telangana, India · On-site

CreativityInnovation

Content Writer

Aug 2023 – Nov 2024 · 1 yr 3 mos · Hyderabad, Telangana, India · On-site

As a content writer for Amazon, my roles and responsibilities include writing and assessing
content to ensure accuracy and quality. I conduct thorough research and verification of content against established guidelines, performing quality audits to maintain high standards. I have worked on various AI models across various workflows. Additionally, I analyze data to identify trends and recommend improvements to content guidelines and processes. My role also involves validating catalog data using authoritative sources, providing training on tools and processes, and acting as a Subject Matter Expert (SME) to support process improvement. I also executed
company policies, procedures, and safety standards to ensure the proper privacy and hygiene
standards.

Creative WritingAttention to DetailContent WritingQuality Assurance

Kindlife.in

Digital marketing

Nov 2022 – Jul 2023 · 8 mos · Virtual · Remote

I worked as the content writer for digital marketing. My role involves working on the content of- push notification, emailers, copies for banners on the website, ad texts for Facebook & Instagram, etc.
I work closely with the founder of the website in a team of 5 people.

Creative WritingCopywritingDigital MarketingContent Creation

Indian statistical institute, kolkata

Research Intern

Jan 2018 – May 2021 · 3 yrs 4 mos · Kolkata, West Bengal, India · On-site

Project Title: Research On Prosopagnosia
Description: Prosopagnosia is a disease where a human being cannot remember
facial features of others. A data base of the same has already been created abroad.
Dr.Garga Chatterjee, our mentor wanted to create an Indian data base for the same,
so he hired a bunch of undergraduate students including me for helping him, to
create what he was looking for.
Role:Database Creation
Team Members: 5

Research ProjectsData base creationResearchDatabase Management