Aug 2024 – Oct 2025 · 1 yr 2 mos

• I design scalable, high-impact learning experiences that empower engineering and product teams to excel. With expertise in instructional design, AI-driven learning solutions, org frameworks, program management, and change management, I develop strategic learning programs that align with product roadmaps, business objectives, and leveling up talent.
• Core Focus Areas:
• + Learning Strategy & Enablement - Designing engaging, data-driven onboarding and ongoing training programs that bridge technical knowledge and practical application.
• + Change Management & Adoption - Driving organization-wide learning initiatives (i.e. AI Knowledge creation learning materials) that improve process adherence, manager adoption, and business outcomes.
• + Mentorship & Leadership Communication - Coaching junior talent and collaborating with senior leadership to influence learning strategy.
• + Impact-Driven Approach - Measuring success through completion, retention, and behavioral change to ensure continuous improvement.
• Recent Work & Impact:
• + Developed AI-powered learning templates, enabling scalable content creation and streamlining training across teams.
• + Led an accessibility (A11y) training initiative that scaled across 1,000+ engineers, achieving 85% completion and 92% process adherence.
• + Developed change management materials that streamlined workflows between engineers and knowledge champions to support adoption of knowledge content and KCS methodology, improving content quality and discoverability across teams.
• + Championed mentorship and coaching for junior learning designers, fostering growth in learning, knowledge, and change strategy.
• + Partnered with senior leadership to align learning programs with business priorities and technical roadmaps.

Jul 2022 – Aug 2024 · 2 yrs 1 mo

• Led a team of 7 instructional designers to develop scalable, high-impact learning solutions for the Revenue Operations organization. Focused on sales enablement, onboarding, and continuous learning, integrating instructional design best practices, UX/UI principles, and emerging technologies to enhance learner engagement and performance.
• Key Achievements
• + Solution Selling Initiative - Spearheaded the development of Solution Selling eLearnings for a company wide transformation and driving an 80% completion rate among field sales teams and a 10% increase in knowledge retention.
• + Productivity & Development Time Optimization - Launched a productivity enhancement project, reducing training development time by 200% in six months by identifying inefficiencies and streamlining processes.
• + Team Upskilling & Knowledge Management - Developed an ID methodology framework, a PMM partnership model, and a library of instructional design how-to guides, equipping the team for future skill needs.
• + Led Large-Scale Training Initiatives - Successfully managed the development and delivery of a high-impact Revenue Kickoff conference for 1,200+ participants.
• + Branding & Consistency in Training - Created a comprehensive style guide for training materials, securing cross-team approval (Channel | Readiness | Onboarding) to establish consistent branding and content standards.

May 2021 – Jul 2022 · 1 yr 2 mos

• Served as a learning consultant to analyze business needs and design in-person and online training experiences that aligned with product strategy, training initiatives, and learner outcomes. As part of the Learning Design Team, I ensured training materials and job aids remained consistent, up-to-date, and scalable across the organization.
• Key Achievements:
• + Designed & Developed 100+ Hours of Training - Created engaging, visually compelling in-person and online learning experiences, including slide decks, activity sheets, and facilitator guides, achieving a 90% satisfaction rate.
• + Standardized the Cloud Value Pitch Initiative - Developed a structured enablement framework to help sellers effectively communicate cloud value propositions, ensuring alignment across teams and increasing cloud solution adoption.
• + Built & Maintained a Learning Content Portal – Developed a centralized knowledge hub, leveraging existing technology to streamline content delivery across diverse audiences.
• + Data-Driven Learning Evaluation - Supported the creation of standardized metrics and evaluation processes, ensuring a data-driven approach to assessing and enhancing learning programs.
• + Mentored & Upskilled Junior Instructional Designers - Established a structured playbook and coaching cadence to guide skill development, collaboration, and career growth within the team.

Feb 2021 – Apr 2021 · 2 mos · Chicago, Illinois, United States

• I played a crucial role in the creation, development, and content strategy for learning experiences that close the gaps in skills, knowledge, and information for internal employees. I focused on how the training is developed including the look, feel, organization and functionality in order to promote a positive learner experience. I also reimagined how we approach learning technologies and virtual learning for employees that were used to doing business face-to-face.
• Key Achievements:
• + Led strategic learning initiatives, driving a 90% learner satisfaction rate, as measured through Qualtrics survey analysis.
• + Optimized training effectiveness, incorporating 60-day manager feedback loops, which resulted in a 15% improvement in skill application and on-the-job performance rankings.
• + Collaborated with leadership & stakeholders to align instructional design strategy with business needs and increase sales training adoption and impact.

Feb 2020 – Feb 2021 · 1 yr · Chicago, Illinois, United States

• Designed and delivered scalable, interactive learning experiences to support sales enablement and employee training in a fast-paced, high-growth environment. Partnered with department leaders and key stakeholders to create blended learning solutions that improved learner outcomes.
• Key Achievements:
• + Designed & Developed 30+ Digital Courses - Created eLearning, blended learning, multimedia content, and asynchronous training, maintaining a 90% learner satisfaction rate, verified via Qualtrics survey analysis.
• + Improved Skill Application & Manager Ratings - Post-training assessments and 60-day manager feedback indicated a 15% increase in employees demonstrating key sales skills on the job.
• + Led Content Development Strategy - Developed and executed a strategic approach to training design, ensuring materials remained agile and engaging.
• + Training Evaluation & Optimization - Measured learning effectiveness and business impact, refining content based on learner behavior data.
• + Cross-Functional Collaboration - Worked with SMEs, leadership, and stakeholders to build effective sales training solutions.

Aug 2018 – Feb 2020 · 1 yr 6 mos · Greater Chicago Area

• Served as the L&D analyst for the Global Learning & Development Team, managing LMS administration, training design, and process optimization. This role involved triaging learning inquiries, supporting L&D projects across multiple departments, and enhancing company-wide training initiatives.
• Key Achievements:
• + LMS Administration & Optimization - Managed daily operations of the Cornerstone OnDemand LMS, ensuring seamless user experience and issue resolution.
• + LMS Feature Implementation & Training - Led the adoption of new LMS features, training teams on the latest tools and enhancements.
• + Learning Experience Design - Developed highly engaging, interactive training materials using various e-learning authoring tools.
• + Custom LMS Homepage Redesign - Designed and deployed a custom LMS homepage for 250+ Operational Managers and Supervisors, improving accessibility and user engagement.
• + SME Collaboration & Content Accuracy - Partnered with Sales, HR, Legal, and IT teams to ensure training content remained accurate, effective, and aligned with business needs.+ Process Improvement & User Experience - Continuously optimized L&D workflows, ensuring a streamlined, user-friendly learning experience across the organization.

Jul 2016 – Jun 2018 · 1 yr 11 mos · Greater Chicago Area

Sep 2015 – Jun 2016 · 9 mos · Greater Chicago Area

• Through this position, I was able to manage testing events to make sure everything ran smoothly. In addition to this, training and development is also a role I had decided to take on. I managed and edited protocols as well as tested out new features from our grading software. I also interacted with various directors, parents, students, and tutors to make sure they received the proper training to using this system.
• In short:
• + Created training protocols for new PAs as well as understood functionalities of software integrating into scoring system
• + Implemented and trained all new employees as well as update protocols and training materials for system management
• + Managed front office to make sure testing centers ran smoothly throughout the weekend
• + Worked closely with the Assessment Manager and proctors to improve processes of testing, grading, and administrative duties

Jun 2016 – Jul 2018 · 2 yrs 1 mo · Greater Chicago Area

• I was considered the manager of research who was in charge of the day-to-day operations and well as training and development in our software, also known as the Systemic Therapy Inventory of Change (STIC ©). My primary job was to train therapists and clients on our feedback tool used to assess the effectiveness of therapy. I designed and edited numerous training manuals and protocols as well as keep them up-to-date. In addition to this, I also hired, recruited, and on-boarded research assistants, post-doctoral fellows, and other research study team members to get them up to speed. Training, learning, and organizational development are my passions that also highlight my role at TFI.
• In short:
• +Evaluated data collection and archival from over 4,000 clients and 350 therapists across 9 sites (United States and Norway)
• + Contributed to the development and implementation of the Systemic Therapy Inventory of Change (STIC), an online system for therapists to track and receive feedback about their clients’ progress
• +Designed training protocols, exercises, and materials for over 100 administrators, therapists, and clients.
• +Scheduled and deliver online and instructor-led training (ILT) for STIC system processes and tools for 100+ users
• + Adjusted curriculum and training approach (using multi-modal theories) as necessary.
• + 2 years in a managerial role, recruiting, hiring, interviewing, and on-boarding post-doctoral candidates and research assistants.

Aug 2014 – Jul 2015 · 11 mos · Plano

• Medical facility that provides a patient-centric approach to health care. They are committed to provide the best medical care for each specific patient.
• +Oversaw day-to-day duties around doctors in the practice
• +Wrote assessments and behavioral techniques of patients
• +Managed a team of 15+ nurses and takes first initiative with any concerns that arise
• +Oversaw front-of-house duties; admitting, discharging patients, verified insurance benefits, collected payments and answering 100+ questions/issues daily via phone/email on our software patient portal)
• +Developed and designed a new training manual for Integrated Medical Software
• +Admitted and discharged patients, answering phones, and trains new office employees
• +Dictated and designated daily assignments in the absence of the office manager.
• +Pulled weekly reports on performance and satisfaction ratings

Aug 2013 – Aug 2014 · 1 yr

• Dr Pepper Snapple Group is a leading producer of flavored beverages in North America and the Caribbean. Our success is fueled by more than 50 brands that are synonymous with refreshment, fun and flavor. The company's integrated business model enables the company to manage the entire value chain from innovation to the store shelf.
• + Handled regional accounts and their marketing budgets for various customers pertaining to deductions made yearly
• + Managed customer service with international clients to assist their budgets though SAP software
• + Produced customer logs/feedback from clients and other departments
• + Trained new hires on system software and knowledge of clients associated with accounts

Apr 2012 – Aug 2012 · 4 mos · Austin, Texas Area

• Development early childhood program
• + Taught children in developing learning skills and facilitated parent meetings
• + Manager of billing, answering phone calls, and faxing abilities to the supervisor when needed

May 2011 – Aug 2011 · 3 mos · Garland

• Clinic to treat patients with minor injuries
• +Compiled and processed various medical files in the front desk
• +Facilitated and coordinated reading and color exercises with diasbled children