Aug 2013 – May 2015 · 1 yr 9 mos · Bhopal

• Responsible of handling client interaction regarding the campaigns.
• Delivering "Monthly Reports" to Client and Director of the company for all the projects.
• Managing a team of On Page Experts and Off Page Experts.
• Proof Reading and editing the reports before sending the reports to the clients.
• Assisting On-Page team in preparing
• SEO Audit Report
• Keyword Research Report
• Competitor Analysis Report
• SEO Recommendation Report
• Content for Submissions
• Traffic Report
• Coordinating and planning with the Off-Page team to prepare Off Page monthly reports for the SEO campaigns.
• Providing SEO training.

Jan 2012 – Aug 2013 · 1 yr 7 mos · Bhopal

• Responsibilities:
• Understanding and implementing the various search engine optimization strategies.
• Keyword Research
• SEO analysis/Audit of client’s web site.
• Finding Technical SEO Issues & Preparing SEO Recommendation report.
• Preparing details for link building or Off Page submission.
• Coordinating and planning with content writer to get quality content for content marketing.
• Social Media Optimization through Facebook, Google Plus, Twitter and other social networking websites.
• Tracking Client’s Google Analytics and Webmaster Account.
• Reporting & Client Handling
• Worked on various tools such as Ad words Keyword Tool, Google keyword Planner, Goggle webmaster tool, Google Analytics, Bing webmaster tool, Majestic, screaming frog, Xenu and more.

Nov 2010 – Dec 2011 · 1 yr 1 mo

• Responsibilities:
• Reporting & Communicating with Clients (Email, Chat and Phone).
• Coordinating with the content writers.
• Keyword Research and Data mining for quality website for submissions.
• Link Building & Social Media Marketing through various channels such as Local and Business Directories, Video sites, Article Directories, Press Release Directories, Business Profile Listing sites, Forums, Blog creation, Social Bookmarking, Social Networking Websites.

Sep 2009 – Oct 2010 · 1 yr 1 mo · Nodia

• Responsibilities:
• First point of contact for EMC employees for all IT related issues.
• Creating trouble tickets with the appropriate information about the end user reporting the trouble and the problem being encountered (phone, chat and email) . Troubleshooting the problem and resolving the problem wherever possible.
• Dispatching or re-dispatching the tickets that cannot be resolved to 2nd support organizations.
• Worked on AD, VPN, OUTLOOK, VPN client installation and configuration.
• EMC internal Wireless Configuration.
• Blackberry issues and I phone issues for mail.
• Resetting Password for various applications.
• Troubleshooting for computer and Software.
• Assigning license and Installation of software.
• To provide resolution as first level of support and log tickets on Concern department.
• Handling mailbox queue.

Sep 2007 – Jun 2008 · 9 mos · Gurgaon

• Responsibilities:
• To provide first level of support to the leading ISP of Canada.
• Troubleshooting on internet related issues on Windows and Mac computers.
• Worked on email client like Outlook and Mac mail.
• Configuring Modem and setting up wireless connection.
• Selling Value Added Services products.