Rizwan Khan

Operations Associate

Mumbai, Maharashtra, India3 yrs experience

Key Highlights

Proven ability to manage high-pressure customer service environments.
Experience in training and supervising customer service teams.
Strong problem-solving skills with a focus on customer satisfaction.

Stackforce AI infers this person is a Customer Service professional with experience in high-volume environments.

Contact

Skills

Core Skills

Customer Service

Other Skills

Supervisory SkillsEmail ClientsMulti-task & Handle High-volume WorkloadsProblem SolvingCustomer SatisfactionComplaint ManagementHigh-Pressure EnvironmentsResolution PlanningCommerceCustomer Service TrainingTroubleshootingDesire2LearnSchedulingNew Hire TrainingManage client expectations

Experience

3 yrs

Total Experience

1 yr 10 mos

Average Tenure

6 mos

Current Experience

Concentrix

Banker

Nov 2025 – Present · 6 mos · Mumbai Metropolitan Region · On-site

Airbnb

2 roles

Associate

Promoted

Apr 2024 – Mar 2026 · 1 yr 11 mos

I have been working with airbnb from last 11 months and as i have experience all the process of airbnb as i am working as a supervisor manager who take call and solve the concern of the user

Supervisory SkillsCustomer Service

Customer Service Representative

Apr 2024 – Mar 2026 · 1 yr 11 mos

Managed customer inquiries and complaints efficiently.
Trained new Customer Service Representatives on company policies and best practices.
Provided backup support by taking calls during high-volume periods.
Assisted customers with placing orders via phone and email.
Continuously improved skills by participating in workshops and seminars.