sindhuja L K — Operations Associate

End to end item validation and complete audit on the seller provided information. • Work allocation to the team on daily basis and Handling multiple categories by sub allocating the day-to-day work to the team. • Review SOP and give suggestions for adding the required attributes and removing/replacing the irrelevant attributes from the workflow. • Communication with the Suppliers regarding catalogue data requirements on a regular basis. • Training the on-boarded associates on catalogue process – SOP Review, Data validation, Quality Check, Supplier communication process. • Identifying process related gaps/improvements by actively participating in meetings with the Merchant Engagement Teams and Subject Matter Experts. • Collating data validation files from the team, performing audits, checking accuracy, and providing the feedback on the validation and thereby uploading the enriched data to the catalogue using the internal tools. • Daily and Weekly Based Reports to the Internal Senior Leadership Teams including the highlights/callouts related to the process improvement requirements. • Work on mapping / categorizing the products to the appropriate product groups to enhance the customer search experience • Content Reviewing and Catalog operation using various tools • The primary contact for issues and escalations for the team • Training and mentoring vendor resources on the SOP & process and guide them to troubleshoot/reduce errors • Driving process improvements and bridging gaps in the current process to improve Business metrics • Quality check on the product attribute details provided by the vendors before uploading • Handling high critical tasks of performing catalog quality checks by doing a dive deep and fixing those errors which increases the customer conversion rate of a product • Analyzing the catalog data to identify process improvement and automation scopes.

Stackforce AI infers this person is a skilled E-Commerce professional with expertise in catalog management and data validation.

Location: Chennai, Tamil Nadu, India

Experience: 5 yrs 7 mos