Mar 2016 – Aug 2024 · 8 yrs 5 mos

Jan 2011 – Jan 2016 · 5 yrs

• Oversee delivery and execution of online and mobile product roadmaps servicing Fortune 100, 500, and mid-size clients to provide global cash position views for account balances and transaction; payment workflow for US Account Transfer, US ACH, US and international wires; remote check deposit capture; and check fraud prevention.
• Complete ownership of products that have yielded over 11.35B USD in authorized payments in 2015 for a 35% increase from 2014 and 10% MOM adoption.
• Drive user experience design to gain #1 ranking in mobile access by Greenwich Associates in 2013 and 2014.
• Acted as scrum master in agile environment while liaising with legal, compliance, sales, and risk stakeholders to ensure compliance with relevant regulations and best business practices.
• Responsible for operational readiness by training service agents, provide escalation support for sales, create sales/marketing collateral, and analyze key performance indicators to determine client usage trends and needs.
• Partner with clients to build custom solutions for increased operational efficiencies and maintain relationships.
• Recognized as a leading subject matter expert having co-authored white papers with research and advisory firm on corporate mobile banking and treasury management tools leveraging spreadsheets; NACHA 2015 speaker on corporate tablet banking strategies.
• Emphasis in cybersecurity; implemented first treasury mobile app to integrate biometrics for 3 factor authentication in 2013.
• Strong experience in iOS and Android principles and native versus hybrid mobile apps with over 15 versions deployed to Apple App Store and Google Play.

Jan 2005 – Jan 2011 · 6 yrs

• Online, file transmissions, billing, mergers and system integrations

Jan 2003 – Jan 2005 · 2 yrs

• project management, off-shore, training

Jan 2000 – Jan 2003 · 3 yrs

• Web services, data warehouse, online