Mar 2025 – Sep 2025 · 6 mos

• Successfully inherited and elevated the AMER HR operations and Global Shared Services teams focusing on upleveling, efficiency and best practices. Oversaw the hiring, development and strategic planning to ensure delivery of an effective and positive employee experience throughout the employment lifecycle. Created new Standard Operating Procedures (SOPs) with clear instructions for more accurate service delivery.
• Collaborated closely with the HRIS team to enhance data integrity, develop efficient workflows, and update system automations. Implemented training programs and resource materials for both managers and employees to ensure seamless utilization of HR systems.
• Launched the first Quarterly Business Review (QBR) process for HR Operations through Workday and Jira data. Established a metrics based organization through advanced reporting, dashboards, SLA tracking and continuous improvement of our ticketing instance. This approach provided actionable insights into service delivery, operational accuracy, and overall effectiveness.
• Acted as the primary point of contact for escalated employee matters, serving as the primary investigator in complex or highly sensitive issues. Performed post mortem trainings with the team to establish missing processes and set best practices for future escalations.
• Engaged with stakeholders and finance proactively to ensure compliance and readiness for SOX audits. Identified process gaps requiring escalation and worked towards amicable resolutions in alignment with company policies and audit requirements.
• Forged strong partnerships with key departments including Finance, Legal, IT, and Payroll to lead and positively influence HR operations programs. Positioned the HR department as a central, collaborative hub supporting organizational goals.

Jun 2024 – Mar 2025 · 9 mos

Jan 2023 – Jun 2024 · 1 yr 5 mos

• ● Directing and executing M&A integration activities for HR Operations & cross-functional partners (Due Diligence, systems set up, employee onboarding, contract creation, liaison between HR & legal, new location set ups, etc.)
• ● Spearheading company level strategic initiatives and new global programs through the HR Operational lens for 22 countries in three regions (recent project examples: global leave of absence optimization, payroll data collection optimization, RIF coordination & execution)
• ● Managing a small team of Continuous Improvement Analysts, managing & delegating workload, providing coaching and mentorship
• ● Collaborating with key stakeholders, developing requirements, testing, and enabling/training for HR shared services teams
• ● Creating end to end internal processes and documentation to support repeatable, scalable frameworks
• ● Evaluating effectiveness of new and existing processes through documentation, execution, measurement, and evaluation
• ● Facilitating meetings with management to review and examine identified process needs and desired outcomes and, plans for change management and reinforcement
• ● Create strong partnerships with HRIS & Payroll teams to identify downstream impacts to process changes
• ● Well versed in Workday HCM, LucidChart, Asana, Google Suite, Microsoft Office, Zendesk

Feb 2019 – Jan 2023 · 3 yrs 11 mos

• ● Served as the optimization expert for People Operations and cross-functional processes
• ● Acted as HR Operations SME for major programs such as stock grant files, compensation and promotion cycles
• ● Lead in the creation, documentation and management of end to end employee lifecycle HR processes including new hire processing, on-boarding and integration, exits, and maintenance of Employee Records
• ● Acted as an escalation point on addressing inquiries or requests with the HR case management system.
• ● Built, managed and analyzed key performance data to recommend and implement continuous process improvement
• ● Monitored data integrity in systems and ensured appropriate and relevant audit controls were in place
• ● Partnered with HRIS in the development and implementation of both new and/or changes to HR systems.
• ● Fostered relationships and partnered with cross-functional stakeholders to build a better employment experience
• ● Provided audit approval support in Workday HRIS for the employee life cycle, including but not limited to: Manager transfers, promotions, compensation changes, one-time payments and exits
• ● Processed complex Workday HRIS transactions and corrections including but not limited to: New Hire, Manager transfers, promotions, compensation changes, one-time payments and exits.

Feb 2017 – Feb 2019 · 2 yrs

• ● Employee Relations: conducting investigations, providing employee coaching, documenting incidents and offering guidance in accordance with employment laws.
• ● Provided consultation to business leaders on their org development, strategic staffing and employee retention.
• ● Assisted in the full-cycle recruitment of full-time and hourly staff by creating job descriptions, making compensation recommendations and conducting interviews.
• ● Provided support to HR Director through cyclical HR events including succession planning, talent review, annual merit increases and performance management.
• ● Conducted exit interviews and coordinated exit procedures for voluntary/involuntary terminations.
• ● Provided complex analysis of business trends (turnover, benchmarking, compensation, etc.).
• ● Implemented and reinforced new policies and procedures.
• ● Assisted in major restructuring events including acquisitions and divestitures.

Jun 2015 – Feb 2017 · 1 yr 8 mos

May 2014 – Jun 2015 · 1 yr 1 mo