DIWAKAR DAS

Operations Associate

Delhi, India4 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Experienced in end-to-end order management and invoicing.
Strong background in revenue cycle management and customer service.
Proficient in data analysis and financial operations.

Stackforce AI infers this person is a Finance and Operations Specialist with expertise in Revenue Cycle Management.

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Skills

Core Skills

Operations ManagementRevenue Cycle ManagementCustomer Service

Other Skills

Microsoft ExcelMacrosInvoicingOrder bookCurrent Procedural Terminology (CPT)Medicare/Medicaid ReimbursementCustomer SupportTechnical SupportTeam LeadershipReportSOP DevelopmentGposCPSMMarketoService now

About

Hi, I am Diwakar Das. Completed my Graduation, Master's and Bachelor's of Education (B.Ed) from Delhi University Looking for any finance or operations related job.

Experience

4 yrs 11 mos

Total Experience

2 yrs 6 mos

Average Tenure

3 yrs 8 mos

Current Experience

Mercer

2 roles

Specialist

Jul 2025 – Present · 10 mos · Hybrid

Microsoft ExcelMacrosOperations Management

Senior Analyst

Sep 2022 – Jul 2025 · 2 yrs 10 mos · Hybrid

This position is Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking/invoicing and access granting for the career products. We verify, validate and process requests received from sales consultants and support them with processing it in GPOS and fulfilling it through different platforms. It is a global team; provide support to multiple regions such as Asia Pacific, EMEA, North America and Latin America.
Key Responsibilities:
Book customer orders after conducting thorough checks
FOLLOW STANDARD OPERATING PROCEDURES (SOP) AND UPDATE AS NEEDED
Respond to clients queries in a timely manner via email
Provide exceptional client service
Demonstrate critical thinking and analysis skills
Showcase strong work ethic with ability to work independently and as part of a team

InvoicingOrder bookOperations Management

R1 rcm

Analyst

Feb 2022 – May 2025 · 3 yrs 3 mos · Gurugram, Haryana, India

Follow up with the payer to check on claim status.
Identify denial reason and work on resolution.
Save claim from getting written off by timely following up.
Knowledge of working on Billing scrubbers and making edits.
Work on Contractual adjustments & write off projects.
Cash collected/Resolution Rate.
Calling skills, probing skills and denials understanding.

Current Procedural Terminology (CPT)Medicare/Medicaid ReimbursementRevenue Cycle Management

Concentrix daksh services india private limited

Customer Service Associate

Jun 2021 – Feb 2022 · 8 mos · Gurugram, Haryana, India

Provide accurate and appropriate information in response to customer inquiries.
Address customer service inquiries in a timely and accurate fashion.
Properly directed inbound emails and chats queues to improve flow.
Responsible for handling confidential information (i.e., credit card number, customer account
information, etc.).
Skilled at handling and complex and urgent issues at once to efficiently solve large number of
inquiries.
Managed computer-based platform with multiple applications, including transcription,
multitasking, chatting, messaging and emailing to maintain effective communication with
customers.
Remedy issues quickly and within parameters of company-mandated policies and procedures.