Sonam Kashyap

Operations Associate

India9 yrs 11 mos experience

Key Highlights

  • Expert in data-driven decision making and risk management.
  • Proven track record in improving operational efficiency.
  • Skilled in predictive analytics for revenue growth.
Stackforce AI infers this person is a Data-Driven Operations Manager with expertise in Business Analysis and Campaign Management.

Contact

Skills

Core Skills

Data AnalysisOperations ManagementCampaign ManagementBusiness AnalysisData Management

Other Skills

Leadership DevelopmentMicrosoft Power BICustomer SatisfactionMicrosoft ExcelLeadershipCustomer Satisfaction (CSAT)Google dashboardsTeam ManagementGoogle SheetsVoice ProcessingEmail CampaigningCleverTapHTMLInitiative and problem-solving abilitiesAnalytical Skills

About

Insightful Decision Making : By analyzing data effectively, provide valuable insights that support strategic decision-making within company. Whether it's identifying market trends, optimizing operations, or understanding customer behavior, analyses can guide important business decisions. Efficiency Improvements: Data analysis can uncover inefficiencies in processes and workflows. By identifying areas for improvement and implementing data-driven solutions, can help streamline operations, reduce costs, and increase overall efficiency within company. Risk Management: Data analysis can also be instrumental in identifying and mitigating risks. By analyzing historical data and trends, you can anticipate potential risks and develop strategies to minimize their impact on the company's bottom line. Customer Insights: Understanding customer behavior is essential for any business. Your data analysis skills can help uncover valuable insights into customer preferences, buying patterns, and satisfaction levels. This information can be used to tailor marketing strategies, improve products and services, and enhance overall customer experience. Revenue Growth: By leveraging your data analysis skills, you can identify opportunities for revenue growth. Whether it's through upselling and cross-selling to existing customers, targeting new market segments, or optimizing pricing strategies, your analyses can help drive revenue growth for your company. Predictive Analytics: Utilizing predictive analytics techniques, you can forecast future trends and outcomes based on historical data. This can be invaluable for anticipating market shifts, identifying emerging opportunities, and staying ahead of the competition. Data-Driven Culture: By promoting a data-driven culture within your company, you can empower colleagues at all levels to make informed decisions based on data rather than intuition or guesswork. This can lead to more efficient processes, improved performance, and better outcomes across the organization.

Experience

9 yrs 11 mos
Total Experience
2 yrs 3 mos
Average Tenure
9 mos
Current Experience

Firstmeridian global services private limited

Operations Manager

Aug 2025Present · 9 mos · Noida, Uttar Pradesh, India · Hybrid

Concentrix

Operations Team Leader

Oct 2022Mar 2025 · 2 yrs 5 mos · Greater London, England, United Kingdom

Leadership DevelopmentMicrosoft Power BICustomer SatisfactionMicrosoft ExcelData AnalysisData Management+7

Kudos research

Market Research Analyst

Jun 2022Oct 2022 · 4 mos · Greater London, England, United Kingdom

Paytm

Team Lead - Campaign Management & Analytics

Feb 2021Jun 2022 · 1 yr 4 mos · Noida, Uttar Pradesh, India

Customer SatisfactionData AnalysisEmail CampaigningData ManagementBusiness AnalysisCustomer Satisfaction (CSAT)+9

Denave

2 roles

Team Lead Manager

Promoted

Apr 2018Feb 2021 · 2 yrs 10 mos

Business Process ImprovementManagemntCustomer SatisfactionMicrosoft ExcelData AnalysisOnline Lead Generation+13

Ecommerce Executive

Feb 2016Apr 2018 · 2 yrs 2 mos

Tolexo online pvt. ltd.

Logistics Coordinator

Sep 2015Feb 2016 · 5 mos · Noida, Uttar Pradesh, India

Education

University of Essex

Masters — Business Analyst

Jan 2022Dec 2022

Amity University

Master of Business Administration - MBA — Human Resources Management and Services

Jan 2015Jan 2017

Delhi University

Bachelor of Science - BS — PCM

Jul 2011Jul 2015

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