Riddhi Ranjan

Operations Associate

Gurgaon, Haryana, India12 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 11 years of experience in D2C growth strategies.
Proven track record in customer loyalty and retention programs.
Expertise in leading high-performing teams and stakeholder management.

Stackforce AI infers this person is a seasoned expert in D2C eCommerce growth and customer relationship management.

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Skills

Core Skills

E-commerceBusiness StrategyCrmCustomer Loyalty

Other Skills

Program ManagementRevenue & Profit GrowthCustomer RetentionSales ManagementGrowth StrategiesCustomer Loyalty ManagementProject ManagementMarketing StrategyBusiness IntelligenceAnalyticsRetailCampaign ManagementDigital MarketingMarketingCorporate Finance

About

- 11+ years of professional experience driving growth in D2C businesses & large and mid size startups - Functions: E-Commerce strategy & operations, building & scaling businesses, leading high performing teams, stakeholder management, CXO reporting, revenue generation, loyalty programs, CRM and customer lifecycle management - M.B.A. in Marketing & Finance from IIM Lucknow | B.Tech. (Computer Engg.) from NIT Surat

Experience

12 yrs 5 mos

Total Experience

2 yrs 5 mos

Average Tenure

6 yrs 5 mos

Current Experience

Samsung electronics

2 roles

Deputy General Manager, eCommerce

Promoted

Mar 2022 – Present · 4 yrs 2 mos

D2C Growth and Operations Strategy
User Experience Enhancement
Revenue Growth & Profitability
Loyalty and Retention

Business StrategyE-Commerce

Senior Manager, eCommerce

Dec 2019 – Mar 2022 · 2 yrs 3 mos

Uber

Senior Manager, CRM and Growth

Sep 2017 – Nov 2019 · 2 yrs 2 mos · Gurgaon, India

Customer Lifecycle Management
Loyalty Programs
Product management and growth marketing

CRMCustomer Loyalty

The entertainer

Manager, CRM and Analytics

Dec 2016 – Sep 2017 · 9 mos · Dubai, United Arab Emirates

CRM & Analytics
Product Launch and Marketing
App User Experience

M. h. alshaya co.

Marketing Manager - CRM & Digital (Customer Insights, Loyalty and Analytics)

Oct 2014 – Dec 2016 · 2 yrs 2 mos · Kuwait

Microsoft

Software Development Engineer

Jul 2011 – Jun 2012 · 11 mos

Developed software critical to tackle piracy of Windows 8, saving USD 20 million
Worked on new activation algorithm for Windows 8 achieving a time reduction of 95%
Only 1 among 75 college hires to manage and coordinate a team of 4 developers