Gitika Mahanta

Operations Associate

Bengaluru, Karnataka, India8 yrs 7 mos experience
Highly Stable

Key Highlights

  • Extensive experience in customer service roles across multiple airlines.
  • Proven leadership skills as a Lead Cabin Crew member.
  • Strong problem-solving abilities in high-pressure environments.
Stackforce AI infers this person is a customer service professional with extensive experience in the aviation industry.

Contact

Skills

Core Skills

Customer ServiceCommunicationLeadershipProblem Solving

Other Skills

Customer SupportSalesforce.comsky speedGONOWCustomer Escalation ManagementEscalations ManagementHospitality IndustryAviationAnti-Money LaunderingFraud DetectionFraud InvestigationsBankingMicrosoft OfficeMicrosoft ExcelMicrosoft Word

About

Began my career as a flight attendant with Go first, then moved to Jet Airways as a prospect of growth and upscaling myself as a Lead flight attendant. After serving 2 wonderful years decided to move out for the prospect of growth again and began my career with Indigo as a Lead Cabin Crew. After my last separation moved to Bangalore and have been working with AirAsia India ever since. Worked as a Lead Cabin Crew for a couple of months and joined Customer happiness through IJP (Internal job Posting). Now for the betterment of career and after building my experience into customer service I am open to find a better profile and to secure a challenging position where I can be Confident & energetic customer service representative passionate about serving customers, thrives in challenging and fast-paced environment, utilising my skills and acquire knowledge efficiently to achieve mine as well as organisational goals.

Experience

8 yrs 7 mos
Total Experience
1 yr 5 mos
Average Tenure
--
Current Experience

Atlassian

Workplace Support Services

Sep 2024Sep 2025 · 1 yr · Hybrid

Oneplus

Escalation Expert

Jul 2023Jul 2024 · 1 yr · Bengaluru, Karnataka, India · On-site

Airasia india

Flight Attendant

Aug 2019Dec 2022 · 3 yrs 4 mos · Bengaluru, Karnataka, India

Customer ServiceCommunicationCustomer SupportSalesforce.comsky speedGONOW+4

Indigo (interglobe aviation ltd)

Lead Cabin Crew

Nov 2017Oct 2018 · 11 mos · Hyderabad, Telangana, India

LeadershipAviationCommunicationProblem Solving

Jet airways

Cabin Crew Incharge

Aug 2015Jun 2017 · 1 yr 10 mos · Mumbai, Maharashtra, India

CommunicationProblem Solving

Go first

Flight Attendant

Nov 2014May 2015 · 6 mos · Delhi, India

CommunicationProblem Solving

Education

Indian institute of banking and Information technology

Banking operations — banking operations

Aug 2018Apr 2019

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