Venkatesan Pattabiraman

Operations Associate

Bengaluru, Karnataka, India14 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in customer success and support services.
  • Strong background in escalations management and KCS.
  • Effective communicator with a focus on customer intimacy.
Stackforce AI infers this person is a Customer Success Manager with strong technical support capabilities in SaaS environments.

Contact

LinkedIn

Skills

Core Skills

Customer SuccessSupport Services

Other Skills

Key Performance IndicatorsKCSEscalations ManagementCommunicationCustomer IntimacyProblem SolvingBusiness Relationship ManagementCustomer SatisfactionCustomer Escalation ManagementCustomer AdvocacyVirtualizationSQLMicrosoft OfficeWindowsJava

Experience

14 yrs 10 mos
Total Experience
2 yrs 11 mos
Average Tenure
4 yrs
Current Experience

Rafay

2 roles

Manager, Customer Engineering

Aug 2023 – Present · 2 yrs 9 mos · Bengaluru, Karnataka, India

Key Performance IndicatorsKCSCustomer SuccessSupport Services

Sr. Lead Support Engineer

May 2022 – Feb 2024 · 1 yr 9 mos · Bengaluru, Karnataka, India

Key Performance IndicatorsEscalations ManagementCustomer SuccessSupport Services

Atlassian

Enterprise Support Engineer

Nov 2019 – May 2022 · 2 yrs 6 mos · Bengaluru, Karnataka, India

Escalations ManagementKCSCustomer SuccessSupport Services

Mobileiron

2 roles

Senior Techinical Solutions Engineer

Promoted

Feb 2014 – Nov 2019 · 5 yrs 9 mos

Escalations ManagementKCSCustomer SuccessSupport Services

System Analyst

Feb 2014 – Dec 2014 · 10 mos

KCSCommunicationCustomer SuccessSupport Services

Ge

Fraud Detection Analyst

Jun 2013 – Jan 2014 · 7 mos · Greater Hyderabad Area

Customer IntimacyCustomer Success

Wipro technologies

Senior Associate

Jun 2011 – Jun 2013 · 2 yrs

Customer IntimacyCustomer Success

Education

Bhilai Institute of Technology (BIT), Durg

Bachelor's degree — Electrical and Electronics Engineering

Jan 2007 – Jan 2011

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