Jatinder Jhajj

Operations Associate

India5 yrs 8 mos experience

Key Highlights

  • Expert in building scalable operational frameworks.
  • Recognized for driving middle-funnel performance.
  • Strong advocate for clarity-first principles in operations.
Stackforce AI infers this person is a skilled operations manager focused on enhancing customer experience and team performance in a SaaS environment.

Contact

Skills

Core Skills

Operations ManagementCustomer ExperienceCustomer Service Management

Other Skills

DocumentationTeamworkLeadershipTeachingCommunicationSupport Services ManagementProduct ManagementCustomer SuccessCustomer Relationship Management (CRM)Cross-functional Team LeadershipTeam LeadershipTeam ManagementInterpersonal SkillsAnalytical SkillsWriting

About

I help companies build clarity from chaos-driving sustainable growth by strengthening the intersection of operations, systems, and customer experience. Through a mix of analytical rigor, people-first leadership, and process-driven execution, I’ve learned that the real engine of scalable growth isn’t just marketing, product, or sales it’s how well these functions are connected by systems that run reliably, even when no one’s watching. LinkedIn Over the years, I’ve: ✅ Built and optimized operational frameworks that reduced dependency on individuals and increased team performance ✅ Translated strategy into repeatable processes that support both internal teams and customer journeys ✅ Guided teams to adopt clarity-first principles-where delegation, documentation, and trust become the backbone of execution ✅ Delivered measurable impact recognized with peer and leadership awards (including the Impact Maker Award) for driving middle-funnel performance and cross-team alignment Operations isn’t about control — it’s about creating a machine that runs without you. My approach is simple but powerful: 🔹 Think like a problem-solver-not a firefighter 🔹 Build systems-not silos 🔹 Lead people-not tasks 🔹 Measure outcomes-not intentions I’m always looking to connect with founders, operators, and leaders who care about building scalable, reliable, and human-centered systems. Let’s talk about how we unlock growth that doesn’t burn people or opportunity.

Experience

5 yrs 8 mos
Total Experience
1 yr 8 mos
Average Tenure
2 mos
Current Experience

Skillup online

Learner Support

Feb 2026Present · 2 mos

Imbesharam.com

Virtual Assistant

Dec 2025Feb 2026 · 2 mos · Remote

  • EA to Bussiness and Growth manager.

Brightchamps

2 roles

Senior Operations Manager

Nov 2022Feb 2025 · 2 yrs 3 mos · Remote

  • Responsible for middle funnel performance.
  • Manages day-to-day joining performance.
  • Improving customer experience
DocumentationTeamworkOperations ManagementCustomer Experience

Operations Manager

Feb 2022Feb 2025 · 3 yrs · Remote

Education10x

2 roles

Customer Service Team Lead

Jul 2022Nov 2022 · 4 mos

  • Managing all incoming tickets, appropriately routing them to the relevant departments, and ensuring timely responses to customers.
  • Managing agent for good customer experience.
TeamworkLeadershipCustomer Service ManagementOperations Management

Operations Executive

Feb 2022Jul 2022 · 5 mos

TeamworkLeadership

Govt k.p.g. college, jagdalpur

Guest Lecturer

Aug 2019Feb 2022 · 2 yrs 6 mos · Jagdalpur, Chhattisgarh, India

TeachingCommunication

Education

AMITY University Gurgaon

M.Sc — Biotechnology

Aug 2015Jun 2017

MATS University, Raipur

B.Sc — Biotechnology

Aug 2012Jun 2015

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