May 2025 – Present · 11 mos · Remote

• Supporting BetterHelp’s international expansion, opening new markets and growing existing ones through scalable operations and cross-functional partnerships. BetterHelp is the world’s largest online therapy platform, connecting people with licensed therapists to make mental health care more accessible to a wider audience.

Dec 2024 – Present · 1 yr 4 mos · Barcelona, Catalonia, Spain

• Online marketplace for experiences, hourly rentals of pools, courts, and many other amenities..

Jul 2023 – Mar 2025 · 1 yr 8 mos · Barcelona, Catalonia, Spain · Remote

• Develhope is an international social impact start up (EdTech) created to combat youth unemployment. We offers online classes in tech free of charge until students find in-field employment.

Jan 2023 – Present · 3 yrs 3 mos · Remote

• As a member of the GLG Network, I bring more than 15 years of technology startup experience to help clients solve some of their toughest business challenges.

Jul 2022 – Present · 3 yrs 9 mos

• Online marketplace to live unique travel experiences

Jun 2022 – Present · 3 yrs 10 mos · Barcelona, Catalonia, Spain

• Online marketplaces for experiences for seniors

Jul 2020 – Jun 2024 · 3 yrs 11 mos · Barcelona, Catalonia, Spain

• Responsible for creating strategy and planning for the management and growth of operations internationally.
• Coordinate and lead a cross-functional team (Supply Acquisition, Logistics, Product, Marketing, Finance, CX and Analytics) responsible for launching and scaling ad hoc projects and implementing actions to grow and retain new, recurring, and inactive users, optimizing the entire funnel from acquisition, onboarding/engagement, purchase intent, post-sales, partners and account management via Api integration.
• Key Results (so far):
• Successfully launched markets from scratch, coordinating a cross-functional team of +70 people.
• Support the Kick-off plan to create the first Diversity & Inclusion department

Jan 2019 – Jul 2020 · 1 yr 6 mos

• Global Operations manager @experiences
• Diversity and Inclusion Ambassador
• Key Responsibilities:
• Spearheaded supply expansion: Developed and implemented strategies to manage and grow supply
• Collaborated with cross functional partners to define overall goals and planning framework.
• Responsible for measurement, quality, effectiveness and growth of offerings.
• Oversee the performance of the global Online Experiences acquisition and account management team.
• Set vision and execution of core categories from the ground up ensuring growth and health
• Promoted and improved the diversity and inclusion of the Airbnb community.
• Main accomplishments:
• ONLINE Experiences Launch - global campaign (2020) : https://www.forbes.com/sites/taylorboozan/2020/04/14/airbnb-launches-wanderlust-worthy-online-experiences-to-help-you-connect-learn-and-travel-virtually/?sh=2c17a90a645b

Jun 2016 – Dec 2018 · 2 yrs 6 mos

• Key Responsibilities:
• Defined and executed strategies to launch Airbnb Experiences globally.
• Developed and implemented operational designs, programs and plans from the ground up to accelerate growth and scalability processes
• Built global roadmaps and designed supply mix for cities and regions in all markets
• Provided weekly/quarterly data analysis and team performance reports
• Trained and supervised the performance of the experience acquisition team
• Responsible for all cross-functional partner relations, POC for product, marketing, content, legal, policy and diversity.
• Main accomplishment:
• Launch of Airbnb Experiences - global campaign (2016) :
• https://www.telegraph.co.uk/travel/news/airbnb-launches-trips-tours-and-experiences-with-local-experts/

Jun 2015 – Jun 2016 · 1 yr · Barcelona Area, Spain

• COO at trip4real.com acquired by Airbnb
• Main responsibilities:
• Designed and implemented business operations plan
• Supply acquisition to build global inventory (OTA partnerships via API integrations)
• Product Management
• Business strategy development and execution
• Established policies that promoted the company's culture and vision
• Main accomplishment:
• Acquisition of the company by Airbnb

Jan 2013 – May 2015 · 2 yrs 4 mos

• Main responsibilities:
• Boosted supply in key markets: Analyzed data and implemented acquisition strategies and API connectivity integrations to surpass supply targets across Italy, Spain, France, Portugal, and LatAm
• Analyzing the results of daily, weekly and monthly KPI to ensure target is reached for the Markets
• Building and monitoring relationships Key Accounts for the Southern Market (B2B,B2C, SSU)
• Manage Sales, Onboarding and Quality Teams: improving acquisitions numbers, analysing Sales Data, SGA fro different channels
• Managing complaints and resolving complex problems for all channels of Customer
• Leading several ad hoc operational and strategic projects (USP and NPS) in order to increase quantity and improve listings quality in TopCities and Vacation area.
• Working closely with BI, Product, Legal, PR and Marketing advising on markets strategy and ensuring high quality standard of advertised destinations.

May 2011 – Dec 2012 · 1 yr 7 mos

• Main responsibilities:
• Defining and executing strategies to develop our entry into the Italian and Spanish market
• Building and managing Sales and Account dept , Quality and Cs service teams
• Reporting on operational activities and business KPIs
• Execute strategies to improve sales productivity and efficiency
• Developing relationships with key partners (B2C and B2B)

May 2009 – May 2011 · 2 yrs · Rome Area, Italy

• Selection and acquisition Accommodations, Restaurants, Tours and Activities
• Affiliate partner Management campaign
• Sales pitch, follow-up and closure Big Clients
• Commercial and contractual partnerships Management Big Clients