Aug 2021 – Oct 2023 · 2 yrs 2 mos · Dallas, Texas, United States · Remote

• Built a R&D team of scientists and engineers, created a technology roadmap and optimized cost structure to launch innovative products with biosensors
• Identified operational challenges and supply base limitations, improved processes, built a supplier development function to position business
• to operate to scale from a $100M to $500M In revenue by 2026

Jun 2018 – Jun 2020 · 2 yrs · Memphis, Tennessee · On-site

• Inspired frontline employees and created a customer centric end-to-end business process that drove customer satisfaction servicing more than 50,000 homes per day
• Delivered 23% increase in lead conversion, 20% increase in revenue, 22% growth in NPS, and 5% higher employee satisfaction scores
• Designed a new Salesforce customer experience platform based on the new business process and lead implementation of a $75M digital transformation project

Apr 2017 – Mar 2018 · 11 mos · Palo Alto, California

• Joined a startup with a team of Apple employees and launched a new smartphone and developed a home device concept. I wore multiple hats and worked in Engineering Program Management, New Production Introduction, Logistics, and Customer Experience areas. I managed Contract Manufacturer relationships, established new supplier relationships and devised a reverse logistics strategy for returns and warranty management.

Aug 2013 – Aug 2016 · 3 yrs · Cupertino, California

• Managed Apple's MacBook Pro line of computers. I was responsible for gathering all the needs of the various teams, building the budget, working with Finance and presenting to Management and the director board to get their approval and to manage and pay the suppliers.

Jul 2011 – Jul 2013 · 2 yrs · Chicago

• Worked at Kearney in their Procurement and Analytics solution practice.

Aug 1998 – Feb 2009 · 10 yrs 6 mos · Akron, Ohio

• Upon being promoted I was sent to China to set up a Procurement office to develop a global supply base in China and also support a strategic $1B investment the company was making in China.