Jan 2025 – Jun 2025 · 5 mos · Kolkata, West Bengal, India · On-site

• Leading a team of 19 Store Managers & Senior Store Managers, collectively handling 14+ lakh monthly orders while consistently driving best-in-class customer experience, profitable unit economics, and maintaining ~57% market share in the region.
• Spearheaded (9 stores) for InStore Program (Kolkata & RoB): Introduced operational frameworks that streamlined picking time and improved fill rate by 0.5%, enhancing overall delivery efficiency.
• Designed and implemented standardized SOPs for store hygiene, resulting in a 0.3% reduction in customer complaints and 0.45 item waste reduction per order, improving both CX and inventory health.
• Partnered with Growth & Expansion teams to successfully launch 10 new stores within 3 months, strengthening Blinkit’s 10-minute delivery promise and expanding regional supply footprint.

Jun 2024 – Dec 2024 · 6 mos · Jaipur, Rajasthan, India · On-site

• Responsible for cultivating relationships with HNI clients and delivering customized investment strategies aligned with their financial goals.
• Product penetration by Cross selling & Upselling, boosting the portfolio size from 109cr. to 148cr.
• Collaborated with cross functional teams, including risk management and operations, to achieve and exceed targets under the business banking group
• of Retail Liabilities.

May 2023 – Jun 2023 · 1 mo · Ahmedabad, Gujarat, India · On-site

• New Product Development & Promotion| B2B sales
• Conducted Primary Research and Market Analysis.
• Achieved sales goals by adding 25 new Schools and generating around 3.75 lahks monthly revenue.
• Conducted primary research and STP analysis of Startup and Entrepreneurship Orientation game to make strategic recommendations on pricing,
• distribution, logistics, advertisement, and customer relationship.
• Worked independently and as part of a team to assist salesmen in pushing.

Dec 2021 – Feb 2022 · 2 mos · Jaipur, Rajasthan, India

• As a part of team at IMS Jaipur, I took the responsibility of finding, screening and attracting applicants for open positions. I was also responsible for advertising the job opening, reviewing resumes, interviewing candidates and working with hiring managers to find the right fit.

Jun 2019 – Jun 2021 · 2 yrs · Dehradun, Uttarakhand, India · On-site

• Successfully acquired and retained over 150 new customers within 6 months.
• Initiated and manages a customer referral program that resulted in 20% increase in new customers sign-ups, contributing to the boost in revenue.
• Organized and executed 8 promotional camps leading to increase in brand awareness and 20% rise in gear rental queries.
• Contributed to a 30% growth in sales over 6 months by effectively converting inquiries into booking through follow-up calls and personalized
• packages.
• Effectively managed gear rental availability during peak season by coordinating with 10 other partner companies reducing customer churn by 15%.
• Led ad and promotional campaigns that generated 40% more leads compared to previous quarter and converting 40% of these leads into sales for seasonal
• treks and adventures.

Feb 2019 – May 2019 · 3 mos · Jaipur, Rajasthan, India

• As a part of a team at MattsenKumar LLC, Jaipur I was responsible for making calls to customers, selling products or services over phone, receiving calls from customers and solve their problems or grievances, making calls to get feedback.