Pratik Sinha

Operations Associate

Chandigarh, India12 yrs 5 mos experience

Highly Stable

Key Highlights

Proven expertise in customer service operations.
Strong leadership skills in team management.
Extensive experience in sales and upselling.

Stackforce AI infers this person is a Customer Service and Operations Management expert in the BPO industry.

Contact

Skills

Core Skills

Operations ManagementTeam LeadershipCustomer Service Operations

Other Skills

Call Center AdministrationCall Center DevelopmentEnglishDriving PerformanceAttention to DetailKey Performance IndicatorsEthical Decision MakingStressful SituationsManagementWhite BeltDriving ResultsKPI ImplementationUpsellingInternational SalesSales

About

Experienced Assistant Customer Service Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Coaching, People Management, Team Building, Chat, and Team Coordination. Strong support professional with a school focused in science from St. Anne's School Jodhpur.

Experience

12 yrs 5 mos

Total Experience

2 yrs 5 mos

Average Tenure

1 mo

Current Experience

Eclerx services limited, mumbai, maharashtra

Process Manager

Apr 2026 – Present · 1 mo · Chandigarh, India · On-site

Operations ManagementCall Center AdministrationCall Center Development

Eclerx

Associate Process Manager

Nov 2020 – Apr 2026 · 5 yrs 5 mos · Chandigarh, India · On-site

Team LeadershipEnglishDriving PerformanceAttention to DetailKey Performance IndicatorsEthical Decision Making+11

Teleperformance

3 roles

Assistant Manager Customer Care

Promoted

May 2018 – Nov 2020 · 2 yrs 6 mos · Jaipur Area, India

Team LeadershipEnglishDriving PerformanceAttention to DetailKey Performance IndicatorsStressful Situations+2

Customer Support Executive

Jun 2016 – May 2018 · 1 yr 11 mos · Jaipur Area, India

EnglishAttention to Detail

Technical Support Executive

Oct 2014 – Sep 2015 · 11 mos · Jaipur Area, India

EnglishAttention to Detail

Systweak software

Technical Sales Executive

Sep 2015 – Apr 2016 · 7 mos · Mahindra SEZ · On-site

EnglishAttention to DetailSalesInternational Sales

Sofort technologies private limited

Technical Support Executive

Oct 2013 – Oct 2014 · 1 yr · Jaipur Area, India

EnglishAttention to Detail

Education

St. Anne's School Jodhpur

school — science

Jan 1997 – Jan 2008

Institute of Advanced Management Goa

Bachelor's degree — Hotel/Motel Administration/Management

Jul 2009 – Jan 2012

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