Jul 2015 – May 2020 · 4 yrs 10 mos · Pune/Pimpri-Chinchwad Area

• Senior Sourcing & Procurement Specialist:
• Handled end-to-end IT procurement operations using SAP 6.0, Ariba, Concur, and MS Excel, supporting high-
• volume, SLA-driven environments.
• Created and processed Purchase Requisitions (PRs) and Purchase Orders (POs) based on client requirements
• for device deployment, redeployment, decommissioning, user transfers, and cost center changes.
• Coordinated closely with requisitioners and suppliers to validate requirements, obtain accurate quotations, and
• ensure timely delivery of materials and services.
• Managed the complete Purchase Order lifecycle, including material delivery tracking, documentation, and
• EVIM (Electronic Vendor Invoice Management) processing to ensure smooth invoice posting and payment
• readiness.
• Owned Vendor Master Management, including creation of general vendors, bank detail change requests, and
• vendor amendments, ensuring data accuracy and compliance.
• Created and maintained contract workspaces in Ariba and Outline Agreements in SAP, supporting structured
• sourcing and contract governance.
• Ensured periodic documentation control by reviewing, updating, and maintaining SOPs and checklists, helping
• improve process consistency and audit readiness.
• Tracked and monitored all PRs and POs through the OEMS tool, ensuring SLA adherence and timely closure of
• procurement requests.
• Managed a high-volume workload of ~100 cases per day, achieving:
• ~50% same-day closure
• Remaining cases resolved within 24–72 hours
• 10-day SLA compliance for complex cases
• Actively supported process efficiency and stakeholder satisfaction by maintaining clear communication and
• timely follow-ups across procurement workflows.

Jul 2012 – Oct 2014 · 2 yrs 3 mos · Pune/Pimpri-Chinchwad Area

• Supported procurement operations for large-scale engineering and energy projects, managing 80–120 active
• purchase orders per month through ERP/SAP systems while adhering to the RACI model for role clarity and
• accountability.
• Executed end-to-end PO management, including order creation, documentation verification, delivery tracking,
• and closure, ensuring compliance with project schedules and contractual timelines.
• Coordinated with Purchasers, Suppliers, Engineering, Warehouse, and Logistics teamsto ensure 95%+ on-
• time material delivery, minimizing delays across critical project milestones.
• Liaised with supplier-site inspectors to schedule inspections, follow up on expediting activities, and ensure
• materials met quality, technical, and safety standards prior to dispatch.
• Managed Change Order Requests (CORs) arising from design or project scope changes, updating ERP records
• and ensuring alignment with engineering and project stakeholders.
• Investigated and resolved material discrepancies (shortages, incorrect items, or damaged goods) by
• performing root-cause analysis and coordinating corrective actions with suppliers, reducing repeat issues by
• ~20%.
• Reviewed Master Data and stock-out reports, identified critical open orders, and proactively expedited
• materials to prevent project downtime and inventory gaps.
• Supported Delivery Leads and Project Leads by providing timely order status reports, risk indicators, and
• mitigation updates for informed decision-making.
• Tracked supplier production plans and progress reports, coordinated changes with buyers, and updated
• forecasted delivery dates and expediting notes in SAP, improving delivery visibility and data accuracy.
• Managed Goods Not Received (GNR) cases, coordinating with site inspectors, logistics partners, and suppliers
• to close discrepancies within 3–5 working days on average.
• Improved material tracking and ERP data accuracy, leading to faster issue resolution and fewer project
• escalations.

Aug 2006 – Jan 2012 · 5 yrs 5 mos · Pune/Pimpri-Chinchwad Area

• Managed end-to-end transaction processing for insurance claim settlements, including accurate payment
• processing, quality checks, and maintenance of records for settled cheques and financial transactions.
• Performed quality analysis and validations on processed transactions to ensure adherence to Zurich
• Insurance's compliance standards, significantly reducing rework and payment discrepancies.
• Prepared and delivered daily, weekly, and monthly MIS and client reports, providing visibility into transaction
• volumes, settlement accuracy, and operational performance.
• Education and
• Training
• Certifications &
• Licenses
• Skills
• Trained and onboarded new batches and team members across multiple Lines of Business on mainframe
• systems, ensuring process readiness and smooth transition into live operations.
• Acted as a primary point of contact for service requests, handling client communications through emails and
• chat support, and resolving queries within defined SLAs.
• Developed strong functional knowledge of General Insurance domains, including Property, Motor, Casualty
• Insurance, and Legal Panel Solicitors, enabling accurate transaction handling and informed query resolution.
• Collaborated closely with internal quality, operations, and client teams to maintain process efficiency, data
• accuracy, and customer satisfaction.