Dec 2022 – Mar 2025 · 2 yrs 3 mos · Mumbai

• Managed and led a team of 4 operations associates across Mumbai and Bangalore, overseeing day-to-day activities and performance management.
• Spearheaded the onboarding process and city metrics for the Air Conditioning (AC) and Appliances category in the two cities, ensuring alignment with business objectives.
• Analyzed extensive data sets to pinpoint performance bottlenecks, devised effective solutions, and implemented improvements to enhance operational efficiency.
• Identified and addressed city-specific issues affecting performance metrics, developing strategic solutions to mitigate disturbances and optimize outcomes.
• Successfully onboarded over 400 professionals across both cities while maintaining high operational metrics and service performance standards.
• Demonstrated market insight by assessing customer demand and market requirements, leading to the successful launch of new categories and product SKUs.
• Introduced a new category with an initial team of 10 professionals, overseeing end-to-end fulfillment operations and ensuring city performance targets were met.

Oct 2021 – Dec 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Responsible for Partner Onboarding targets across India. Set upscales the centralized
• partner onboarding team to 250+ members for higher efficiency and lower cost.
• The process involved establishing 'SOPs' for the calling team, establishing a referral program, a
• partner comms strategy, and a screening process for candidates.
• Improved funnel efficiency for 'Men's Grooming &WomenHairServices' by
• streamlining operations and automating processes using a tech-first approach.
• Enabling app-based self-serve onboarding&driving organic traffic for sustainable
• onboarding at 1/3 of the current cost.
• Working with multiple stakeholders across business training, product finance teams
• to solve onboarding funnel bottlenecks, ( eg-Solveappbased screening, seamless
• recharges process, online background verification, etc.)
• OB funnel for the category across multiple cities, solve key metrics (such as selecting to
• recharge conversions, approvals funnel conversion, etc.)
• Have strategically worked in the Approval funnel for Men's grooming and SPA/MFM
• category, setting the approval target for the month by delivering 300+ professionals
• on board
• Solve TOF for the category, ensuring hub-level onboarding.
• Have worked on Innovation and growth for a specific category, enhancing the winter
• cart as well as updating the seasonal cart by improvising the SKUs and maintaining
• a High EPM (Earning per mile)
• Uplifting and launching new SKU, Understanding the RL variant with consideration
• of FBCE ( Fulfillment by Customer Experience) and taking the SKU live on the platform

Mar 2020 – Oct 2021 · 1 yr 7 mos · Mumbai, Maharashtra, India

• Responsible for end-to-end hiring and onboarding process and other leadership roles.
• Handling drives and converting potential candidates. Creating candidate IDs and completing joining formalities of candidates. Approximate onboarding of 50 to 100 DEs in a day.
• Providing SnO-wise training to new hires across PAN Mumbai. Providing timely information and issue-focused coaching and feedback.
• Working with active and retention (Re-joining) executives - communicating with departments and delivering detailed and ongoing reports and analysis on a daily and monthly basis with data from SQL.
• Handling full and final settlement of the executives, addressing grievances, and providing prompt solutions.

Oct 2019 – Jan 2020 · 3 mos

• Supply building for uber eats mumbai through funnel management
• Conducting interviews with the partner driver, workshops, FGD's to collect input and gain insights on business related issues.
• Study of information to determine the root cause of problems and to provide investors with solutions
• Leading strategy and competitive analysis, rising market potential, demand and supply

Aug 2018 – Oct 2019 · 1 yr 2 mos

• Increase the role or reputation of a company by helping to solve challenges, handle improvements and improve efficiency
• For technical support, manage in-person communications and ensure high quality customer experience.
• Responsible for monitoring the profiles of fraud and reducing future client damages.
• Responsible for daily operations and review of the training resources for the city of SOP.

Mar 2016 – Jun 2018 · 2 yrs 3 mos · Mumbai Area, India

• Prepare students to balance their budgets, keep track of records and monitor supplies to ensure a smooth running of business
• Management of relationships with parents, students, employers, and the community, and management of student services such as guidance.