Saksham Ahuja

CEO

Bengaluru, Karnataka, India9 yrs 9 mos experience

Highly Stable

Key Highlights

Expert in MySQL administration and database monitoring.
Proven track record in customer support and technical assistance.
Strong experience in performance tuning and optimization.

Stackforce AI infers this person is a SaaS Technical Support Engineer with expertise in database management and customer support.

Contact

Skills

Core Skills

Customer SupportTechnical SupportMysql

Other Skills

Team LeadershipTeam BuildingMySQL administrationLinux/UNIXAWSAmazon RDSPerformance TuningReplicationUnix Shell ScriptingPythonDatabase MonitoringAmazon Web Services (AWS)LinuxWeb DevelopmentGraphic Design

About

Technical Support Engineer working in the Database Administration domain with specialization in support optimizations and enhancement monitoring for MySQL based database management tools. Currently working in round-the-clock support for Webyog in Quality Assurance and Support team in Monyog - a MySQL server monitoring tool. Skill sets primarily include MySQL administration, Linux/UNIX, AWS and Amazon RDS deployments, Performance Tuning, Replication, Unix Shell Scripting, and Python.

Experience

9 yrs 9 mos

Total Experience

2 yrs 9 mos

Average Tenure

1 yr 3 mos

Current Experience

Multiplier

Senior Manager

Jan 2025 – Present · 1 yr 3 mos

Team LeadershipTeam BuildingCustomer SupportTechnical Support

Rippling

2 roles

Customer Support Manager

Promoted

Oct 2021 – Jan 2025 · 3 yrs 3 mos · Bengaluru, Karnataka, India

Customer Support Engineer

Jun 2020 – Sep 2021 · 1 yr 3 mos · Bengaluru, Karnataka, India

Atlassian

Technical Support Engineer

Aug 2018 – Jun 2020 · 1 yr 10 mos · Bengaluru, Karnataka, India

Webyog, inc.

Technical Support Engineer

Jul 2016 – Aug 2018 · 2 yrs 1 mo · Bengaluru Area, India

As a Technical Support Engineer, I have worked in the Quality Assurance and Support Team addressing client concerns and feedback regarding one of the database monitoring products of Webyog, Monyog.
Working in a 24x7 environment providing technical assistance and resolution of product issues to varied clients via different means such as email, IM and on-call services.
Assisted the Sales team in product demos with sound technical information regarding the product and resolved technical queries regarding product functionalities to clients.
Performed extensive market comparisons with other competitive database monitoring tools and provided inputs for enhancements in the same.
Developed different test environments for functional testing of Monyog and performed said testing methodologies.
Gained extensive understanding of the client requirements and provided valuable feedback to the development team for enhancements of the product.
Dabbled in different departments within the organisation to gain a wholesome idea of the working of the establishment.

MySQL administrationLinux/UNIXAWSAmazon RDSPerformance TuningReplication+4