Aprimaye Negi

Operations Associate

South West Delhi, Delhi, India11 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in customer service and satisfaction.
Proven track record in debt collection.
Strong coaching and team-building skills.

Stackforce AI infers this person is a Customer Service and Financial Services expert with a focus on B2B interactions.

Contact

Skills

Core Skills

Customer ServiceCustomer SatisfactionCustomer ExperienceDebt Collection

Other Skills

AssosiateCustomer RetentionPayment associateCustomer SupportCoachingFeedbacksTeam BuildingLeadershipProcess ImprovementBusiness RequirementsFinancial ServicesBusiness Relationship ManagementBusiness AnalysisTravelManagement

About

#entrepreneurship, #ambraces the adventure, #champions the mission, #Always a host.

Experience

11 yrs 3 mos

Total Experience

3 yrs 9 mos

Average Tenure

3 yrs 8 mos

Current Experience

American express

Master CCP

Sep 2022 – Present · 3 yrs 8 mos · India · Hybrid

This role is for customer service for business accounts, you get to deal with business owners and account manager managing their account and to give them value with upselling that makes sure that every penny they spend with amex becomes much worth

Customer ServiceCustomer Satisfaction

Airbnb

Payment Associate

Sep 2017 – Aug 2022 · 4 yrs 11 mos · Gurgaon, Haryana

Travel escalations and customer service, emailing payment processors like PayPal, Amex, Visa, Master to get things some when it comes to chargeback or when money was stuck for the host or a guest.

AssosiateCustomer Experience