Sep 2020 – Aug 2022 · 1 yr 11 mos · Gurugram, Haryana, India · Hybrid

• Leading Global Outsourcing and APAC Sourcing initiatives, including utility services, SaaS, and cloud-enabled outsourcing, to guide technology and business functions in crafting strategic sourcing visions, selecting optimal IT service providers, structuring high-value contracts, and ensuring effective governance for long-term, mutually beneficial partnerships with external providers.

Nov 2018 – Oct 2020 · 1 yr 11 mos · Bengaluru Area, India · On-site

• Led IT Outsourcing for State Street, driving the selection of top-tier external service providers to deliver IT-enabled business process, application services, and infrastructure solutions that drive tangible business outcomes.

Jan 2017 – Dec 2018 · 1 yr 11 mos · Gurugram, Haryana, India · On-site

• Overseeing the end-to-end delivery of AI and RPA services, programs, projects, and initiatives across diverse industry verticals, strategic business units, and regions, while leading a high-performing team in Technology Services and Business Analysis.

Sep 2010 – Aug 2016 · 5 yrs 11 mos · London Area, United Kingdom and Gurugram India · On-site

• Focused on delivering tangible savings and driving value for global clients, I led strategic program management initiatives across diverse industries. Key achievements include guiding a global bank's transition to a functional organization, generating GBP 190 million in annual savings, leading cost optimization programs for a global financial services provider, and managing the outsourcing of multiple functional areas for major UK police forces. Additionally, I established a transformative Program Office for one of the world's largest consumer goods companies, implementing an insightful ‘catalyst’ PMO to successfully execute and manage project portfolios across multiple regions and countries.

Feb 2008 – Sep 2010 · 2 yrs 7 mos · Gurugram, Haryana, India · On-site

• As Global Procurement Manager at Convergys, I led critical organizational initiatives focused on supplier negotiations, risk assessment, contracting, and ongoing supplier management. By leveraging contemporary technology platforms, I ensured risk mitigation while maximizing value from negotiated agreements. Collaborating with Convergys entities worldwide, I optimized global spend and implemented best practices. Key responsibilities included executing category strategies to rationalize costs, managing 20-30 high-complexity sourcing projects simultaneously, negotiating and developing contract terms and SLAs, and leading comprehensive supplier risk assessments across areas such as Information Security and Financial Solvency. Additionally, I managed post-contract supplier relationships, resolving performance issues, and ensuring full compliance with Procurement Policies both in the US and globally.

Nov 2005 – Nov 2007 · 2 yrs · Gurugram, Haryana, India · On-site

• Accountable for leading cross-functional and matrix teams to deliver projects on time and within budget, collaborating with regional and offshore teams to ensure successful execution. Oversaw outsourcing programs and projects within the Sourcing and Procurement domains, managing the full technical delivery process. Key responsibilities included developing and managing relationships with both internal and external stakeholders, ensuring the accuracy of requirements gathering, meeting delivery timelines, maintaining adherence to quality standards, and ensuring compliance with organizational policies and procedures. Proactively identified and managed business impacts from project implementations, delivering regular financial updates and status reports to sponsors and senior stakeholders. Expertly resolved escalated program issues and disputes, fostering positive relationships and maintaining schedule commitments. Led and motivated a cross-functional team, driving continuous development in industry knowledge, business operations, and consultative skills to achieve optimal outcomes.

May 2001 – Jun 2004 · 3 yrs 1 mo · Gurugram, Haryana, India · On-site

• I led strategic sourcing and management of outsourcing operations to optimize business efficiency and reduce costs. My expertise includes developing and executing negotiation strategies, benchmarking to secure profitable deals, and overseeing contract negotiations to ensure favorable terms. Exhibited skills in identifying and establishing strong vendor relationships, staying current with emerging trends, technologies, and products to ensure a competitive advantage in sourcing and procurement activities.