Danish Abdulla

Project Manager

Bengaluru, Karnataka, India9 yrs 6 mos experience

Highly Stable

Key Highlights

Six years of experience in ServiceNow projects
Reduced incident resolution time by 30% for a major client
Expertise in ITIL best practices and configuration management

Stackforce AI infers this person is a ServiceNow expert with a strong focus on ITSM and security operations in the SAAS industry.

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Skills

Core Skills

ServicenowItilItsm

Other Skills

service portalCSDMHRSDCustomer Relationship Management (CRM)Threat & Vulnerability ManagementCMDBIT Service ManagementPresalesSalesIT Security OperationsdevelopmentJavaScriptServiceNow AdministrationIntegration

About

As a ServiceNow Project Lead with six years of experience, I am dedicated to delivering innovative solutions that drive business success. With expertise in ITIL best practices, configuration management, and data management, I have earned certifications such as the ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS-VR) in Vulnerability Response. I have a proven track record of working collaboratively with cross-functional teams to design and implement successful ServiceNow projects. I excel at gathering requirements, providing ongoing support, and delivering solutions that exceed client expectations. One of my recent achievements was reducing incident resolution time by 30% for a major financial services client. If you're looking for a ServiceNow Architect who can help you achieve your business goals, I would love to connect with you. Let's discuss how I can leverage my expertise and experience to support your organization's success."

Experience

9 yrs 6 mos

Total Experience

3 yrs 2 mos

Average Tenure

3 yrs

Current Experience

Lezun it consulting

Project Lead

Apr 2023 – Present · 3 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

Tomtom

Technical Lead

Feb 2022 – Mar 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India · Hybrid

1. Implemented VR and SIR in Security Operations module. As well as attained maturity level of 2 for complete implementation.
2. Maintained CMDB module with implementation of CSDM.

ServiceNowITIL

Walmart

Consultant

Oct 2016 – Feb 2022 · 5 yrs 4 mos · Bengaluru, Karnataka, India · On-site

1. Worked on end to end implementation of HRSD module with customization.
2. Having hands-on experience in implementation of ITSM with different process like Incident, Problem and Change with CSM (Customer Service Management).
3. Worked on GRC OOB implementation with ServiceNow and Archer Tool.
4. Handled multiple clients with their sales requirement and delivered with minimum defects.

ServiceNowservice portalITSM