Jun 2022 – Sep 2022 · 3 mos · Remote

• ⦁ Support Routing and Switching infrastructure including installation and configuration of network equipment.
• ⦁ Creation of detailed network change documentation and process documentation.

Jun 2020 – Jun 2022 · 2 yrs · Remote

• ⦁ One of two US based engineers overseeing troubleshooting, break-fix, and maintenance of 200+ data centers.
• ⦁ Regularly worked with cross-functional teams and vendors to ensure stability of production infrastructure.
• ⦁ Deployment and troubleshooting of several internal lab environments to test new technologies prior to production deployment.
• ⦁ Performed planning, BOM scoping, and work with remote hands for deployment, upgrade, and maintenance of 200+ sites.
• ⦁ Performed review and creation of email and MOP templates to improve turnaround times on break-fix tickets and customer response times.
• ⦁ Defined current training and created documentation and SOPs for new hires coming into the Data Center Deployment team.

Aug 2019 – May 2020 · 9 mos

• ⦁ Oversight of a team of Data Center Operators and Technicians
• ⦁ Developed training curriculum for new hires
• ⦁ Performed troubleshooting for network issues
• ⦁ Worked on plans for deployment of new data center infrastructure
• ⦁ Management and oversightof various data center improvement projects

Apr 2017 – Aug 2019 · 2 yrs 4 mos

• ⦁ Managed day to day responsibilities and tasks for 3-5 data center associates and acted as a liaison between those associates and Data Center Management.
• ⦁ Created and maintained Data Center documentation and training and administered training for 10+ new hires or transfers, two of which were promoted to supervisor positions.
• ⦁ Managed and tracked status of Data Center change plans and acted as on-call support for all data center related issues, ensuring the smooth execution of changes and resolution of problems within the data center.
• ⦁ Creation of MOPs for maintenance and installation of servers, network equipment, and cabling within the Reynolds and Reynolds Houston Data Centers.

Jan 2017 – Apr 2017 · 3 mos

• ⦁ Acted as a liaison between Supervisor and other techs to keep management up to date on work progress.
• ⦁ Creation of training documentation for new night shift technicians
• ⦁ Led training of new technicians on day to day tasks
• ⦁ Created and ensured the successful completion of MOPs
• ⦁ Performed server hardware upgrades and repairs

Apr 2016 – Jan 2017 · 9 mos

• ⦁ Performed monitoring and maintenance of data center equipment.
• ⦁ Performed cable and hardware installs for Reynolds and Reynolds Houston office and data center.
• ⦁ Created and managed backups of data center systems.

Feb 2015 – Feb 2016 · 1 yr · 16911 Old Louetta Rd #3, Houston, TX 77070

• ⦁ Increased average customer walkthrough from 10 to 25 per day through game demonstrations, increased marketing, and customer interaction.
• ⦁ Managed 175+ events and tournaments with 15 to 55 participants by overseeing the whole event, and troubleshooting technical issues that arose. ensuring customers left satisfied and returned for future events.
• ⦁ Maintained, audited, and purchased stock of $10,000 worth of product.