Dinesh Kumar

Operations Associate

Delhi, India3 yrs 8 mos experience

Key Highlights

Expert in root cause analysis for customer experience.
Led large-scale urban sanitation survey with 150+ personnel.
Strong leadership in project management and cross-functional collaboration.

Stackforce AI infers this person is a skilled analyst in public sector operations and customer experience management.

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Skills

Core Skills

Root Cause AnalysisCustomer ExperienceHuman Resources (hr)Project ManagementLeadershipMarket ResearchData Analysis

Other Skills

Root Cause Problem SolvingCustomer ServiceCommunicationManagementPublic RelationsCross-functional Team LeadershipMarketingEvent ManagementPublic PolicyAnalytical SkillsExpert NetworksClient RelationsImpromptu SpeakingTeam LeadershipActing

Experience

3 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

4 mos

Current Experience

District

Senior Associate

Jan 2026 – Present · 4 mos · Gurugram, Haryana, India · On-site

Zomato

Investigations Specialist

Jul 2024 – Sep 2025 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Conduct root cause analysis of customer experience issues on social media platforms to identify recurring pain points and improve response strategies. Collaborate with cross-functional teams to implement actionable insights, creating structured data and reports to support company-wide improvements.

Root Cause AnalysisRoot Cause Problem SolvingCustomer ServiceCustomer ExperienceCommunication

Ministry of housing and urban affairs

Research associate

Jun 2023 – Aug 2023 · 2 mos · Noida, Uttar Pradesh, India · On-site

Contributed to the core team of Swachh Survekshan 2023, the world’s largest urban sanitation survey (4800+ cities) under MOHUA. Led 150+ personnel in primary research and real-time survey monitoring, ensuring data accuracy. Streamlined recruitment, data handling, and project workflows in collaboration with Ipsos, gaining hands-on project management experience.

Market ResearchData AnalysisPublic Policy