Ved Gurjale

Sales Executive

Bengaluru, Karnataka, India21 yrs 2 mos experience

Highly Stable

Key Highlights

Over 20 years in Information Technology
Expert in customer relationship management
Proven track record in sales and technical consulting

Stackforce AI infers this person is a Networking Solutions Expert with extensive experience in sales and technical consulting.

Contact

Skills

Core Skills

Sales ManagementNetworkingConsultingCustomer SatisfactionProject ManagementNetwork ManagementNetwork SecurityProduct Marketing

Other Skills

Sales Target ManagementGTM StrategyNetworking SolutionsPost-sales ConsultingNetwork AuditCustomer TrainingNetwork DesignService DeploymentTechnical SupportTechnical MarketingProduct SupportCompetitive AnalysisCCIE (R&S)Cisco TechnologiesPre-sales

About

Possess 20+years in the Information Technology industry understanding customer pain points and creating and delivering the right solutions. Experience with dealing with all levels of customers on technical and non-technical issues. MS in Telecommunication & Computers from The George Washington University, Washington DC Presently associated with Cisco Commerce India Pvt. Ltd, Bangalore as Sales Specialist focused on driving sales of routing, switching and wireless products and solutions Experience with various roles in the IT industry – Starting with Unix systems administration, Java, Technical Marketing, IT operations, project management, people management, pre and post sales consulting. Key Skills and Experience - Managing Customer Relationships, creating and executing Account plan and Architecture Sales Efficiently plan, execute and lead teams towards service delivery, customer satisfaction, and quality and opportunity management. Strong leadership skills combined with expert troubleshooting, effective communication and accurate need assessment abilities that have consistently contributed to increased productivity. Experience and familiarity with Quality processes & systems (ISO 9K/CMM/ITIL, etc). Attributes include patience, flexibility, guiding & mentoring, positive communication and leadership & clear thinking during customer escalations.

Experience

21 yrs 2 mos

Total Experience

6 yrs 6 mos

Average Tenure

4 yrs 8 mos

Current Experience

Cisco

2 roles

Prinicipal Consultant

Sep 2021 – Present · 4 yrs 8 mos

Responsible for post/pre sales consulting and manage major customer escalations to ensure highest level of customer satisfaction
Responsibilities include to –
+ Analyze and comprehendtechnical challenges faced by customers and to create and execute a plan involving multi-disciplinary team to comprehensively address them on highest priority.
+ Conduct network audit on routing and switching deployment and suggest improvements and design changes to avoid catastrophic outages. Lead and manage network refresh program for customers.
+ Design and deliver training programs for customers on latest Cisco products and technology. Interact with operations team of the customer on a daily basis.
+ Quarterly analysis and reporting to CXO level executives in the customer organization.
+ Manage a team of post sales engineers who would help customers with complex migration projects and changes. Nurture and groom a team of pre-sales systems engineers.
+ Work with engineering, professional and technical services organizations in organizing customer engagement events.
+ Closely align with partners in helping and guiding them towards desired end goal of the customer. Plan and lead demos, proof of concepts and briefings for customers.

Post-sales ConsultingNetwork AuditCustomer TrainingConsultingCustomer Satisfaction

Sales Specialist

Nov 2013 – Present · 12 yrs 6 mos · Bangalore Urban, Karnataka, India

Acting as APJC lead for DNA and Switching for last couple of quarters
Working to create GTM motion for modular switching and Smart Building solutions in APJC
Responsible for a Sales Target of 50+ Million USD for last 3 years across verticals.
Sold solutions based on Software Defined Access and Software Defined WAN, DNA Center, WiFi6
Developed and executed strategies for shifting the market to newer products and solutions
Created and executed on various GTM plans with multiple channels/delivery partners
Marshalled sales and pre-sales resources to prepare and roll out new network products and solutions.
Act as an Architecture sales specialist for Enterprise Networks solutions working with many traditional and managed service providers.
Handled 200+ unique customers on their unique networking requirements.
Experience handling Enterprise Top Tier clients to Commercial Mid-Market/SMB Clients

Sales Target ManagementGTM StrategyNetworking SolutionsSales ManagementNetworking

Intel corporation

Network Specialist

Apr 2004 – Jul 2008 · 4 yrs 3 mos

Deployed, trained, improved and put into use services for Secure Inter-company connects, Intel Internet DMZs firewalls, WLAN infrastructure and Intel’s network-admission control (Argus) project. Responsible for all aspects of service deployment and support for the LAN environment at Intel’s worldwide sites.
Activities included:
Project/Program Management of specific technical deployment to worldwide sites.
Worked with engineers, site support and front-line personnel to ensure LAN service requirements and needs are being delivered
Worked with sites and support personnel to insure correct training, documentation, and support process are in place and being followed.
Supported the LAN projects as a primary contact for management and customer escalations.
At Intel also worked as a Technical Marketing Engineering Lead to support switch blade products based on Intel’s switching ASICs for the modular server/Blade platforms. Delivered customer support, performed benchmarking, provided inputs for future enhancements, and created marketing collaterals and whitepapers.

Service DeploymentTechnical SupportProject ManagementNetwork Management

Hcl technologies

Project Leader

Nov 1999 – May 2004 · 4 yrs 6 mos

Offered Technical Marketing services to the Cisco Content Networking Business Unit’s Product Marketing team for the Cisco IPTV & ACNS products by creating solutions involving BU products and multicasting, QoS and Routing and Switching . Responsibilities included becoming a product expert, supporting the Cisco pre-sales account teams with issues pertaining to the IPTV & ACNS products, Creating white-papers and technical update documents related to the products’ features, capabilities and deployment. Performed competitive analysis where required. Additionally, took inputs about customers’ requirements and passed on to the Engineering team for product enhancements. Reproduced customer problems in a test setup and provide solutions. Worked with local Systems Engineer in proposing IPTV & ACNS based solutions to customers. Also worked as a team leader on various web-based simulation software development projects for the Cisco Interactive Mentor (CIM) series of products. This work was carried out at the Cisco System’s Chennai ODC. Guided and coordinated a team of software development engineers on developing various Internetworking tutorials and simulation software products. It required a thorough knowledge of configuring and trouble-shooting various networking protocols like BGP, OSPF, Cisco’s EIGRP and IGRP, VoIP, DSL. The job also involved being familiar with a lot of Java and Web-based technologies. A key requirement of the job was to be familiar with and to implement the ISO and SEI-CMM processes. A major contributor towards the Centre achieving ISO 9000 and SEI-CMM level 4 Certification.

Technical MarketingProduct SupportCompetitive AnalysisProduct Marketing