Sourav Biswas

Operations Associate

Kolkata, West Bengal, India6 yrs 2 mos experience

Highly Stable

Key Highlights

Reduced return rates through improved product information accuracy
Generated comprehensive performance reports for management
Coordinated logistics for timely order processing

Stackforce AI infers this person is a skilled Operations Executive in E-Commerce with strong analytical capabilities.

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Skills

Core Skills

Executive ManagementExecutive LeadershipData AnalysisE-commerce

Other Skills

Analytical SkillsMicrosoft ExcelLeadership

About

Coordinated with logistics and warehouse teams for order processing and dispatch. Managed order tracking, returns, refunds, and customer queries. Analyzed sales data and prepared daily/weekly performance reports (MIS). Reduced return rates by improving product information accuracy.

Experience

6 yrs 2 mos

Total Experience

2 yrs 7 mos

Average Tenure

11 mos

Current Experience

Dealshare

Logistics Executive

Jun 2025 – Present · 11 mos · Kanchrapara · Hybrid

Coordinated with teams for timely updates and reporting.
Monitored team performance and provided regular feedback, coaching, and training.
Ensured high levels of productivity, quality, and customer satisfaction.

Executive ManagementExecutive Leadership

Blinkit

Operations Executive

Apr 2024 – Jun 2025 · 1 yr 2 mos

Assisted in managing team operations and daily tasks.
Monitored team performance and supported target achievement.
Reduced errors and improved turnaround time

Data AnalysisAnalytical Skills

Flipkart

Management Information System Executive

Jan 2020 – Feb 2024 · 4 yrs 1 mo · Bengaluru · Hybrid

Managed and maintained large datasets using Google Sheets and MIS tools to ensure accurate reporting.
Ensured data accuracy, integrity, and confidentiality across all reports.
Generated daily, weekly, and monthly MIS reports for management decision-making.

E-Commerce