Miranda Ong

Associate Consultant

Singapore, Singapore7 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in crisis management and data analysis.
  • Led significant projects at Google and Meta.
  • Strong background in environmental science and research.
Stackforce AI infers this person is a Data Analyst with expertise in crisis management and environmental science.

Contact

Skills

Core Skills

Data AnalysisPolicy ManagementWorkflow ImprovementCrisis ManagementResearchEnvironmental ScienceBiodiversity Education

Other Skills

Project TrackingSQLData VisualizationOpen-source IntelligenceCrisis MonitoringGeodesySatellite Data AnalysisEnvironmental Impact AssessmentGISProgram PlanningContent CreationStrategyClimate ChangeMicrosoft OfficeEnvironmental Policy

About

I am a motivated, efficient and enthusiastic team player who is passionate about data analytics, and understanding the risks and impacts of natural disasters on communities. My background involves monitoring and analysing natural and non-natural crises around the world to determine the impact on communities and to reach out to these affected communities through Facebook's Crisis Response Safety Check feature.

Experience

7 yrs 6 mos
Total Experience
1 yr 10 mos
Average Tenure
4 yrs 5 mos
Current Experience

Google

Trust and Safety Analyst

Dec 2021Present · 4 yrs 5 mos · Singapore

  • Responsible for managing policy escalations processes across Google Search and Generative AI products, including owning policy decision and implementing fixes as part of the Central Enforcement Team, to ensure user trust and safety across products.
  • Lead end-to-end escalation to mitigation project tracking programme to identify insights and trends to motivate product and policy improvements and measure impact.
Policy ManagementData AnalysisProject Tracking

Meta

2 roles

Crisis Response Associate Operations Lead APAC | SRS @ Meta

Promoted

Apr 2021Nov 2021 · 7 mos · Singapore

  • Responsible for ensuring quality of operations and decision making among analysts, handling oncall escalations for instances deviating from SOP.
  • Worked on data analysis projects using SQL to identify improvements to workflow and build dashboards for data visualisation and presentation to leadership.
SQLData VisualizationWorkflow ImprovementData Analysis

Crisis Response Analyst | SRS @ Meta

Jul 2019Apr 2021 · 1 yr 9 mos · Singapore

  • Responsible for the Crisis Response Safety Check feature for Facebook users.
  • Main roles include using open-source intelligence for monitoring and analysing both natural and man-made crises around the world, and mainly within the Asia Pacific region. We determine the impact and threat of such events on the community and issue safety checks to affected communities of Facebook users to allow users to mark themselves safe and offer or request help from their community.
Open-source IntelligenceCrisis MonitoringData AnalysisCrisis Management

Cornell university

Research Student

Jul 2018Dec 2018 · 5 mos · Ithaca, New York Area

  • Geodesy based Research on Constraining the postseismic deformation after the 2017 Mw 7.3 Sarpol-Zahab earthquake in Northwest Iran using data from the Sentinel-1a/b satellite with Professor Rowena Lohman.
GeodesySatellite Data AnalysisResearch

Erm: environmental resources management

Intern

Jan 2018Apr 2018 · 3 mos · Singapore

  • I joined Environmental Resources Management (ERM) as an Intern under the Impact Assessment and Planning (IAP) Team from January to April 2018 where my responsibilities included supporting Environmental Impact Assessment background research, analysis and presentation of data, as well as report writing primarily for sections related to Geology and Hydrogeology. I was also able to use GIS to present and analyse information spatially. The internship also involved field work for the Contaminant Site Management Team and Report Writing for Environmental Health and Safety Due Diligence for the Transaction Services team.
Environmental Impact AssessmentGISEnvironmental Science

National parks board

Internship

Jan 2015May 2015 · 4 mos

  • I was in charge of planning programmes for schools on Singapore's biodiversity. This includes creating online e-learning modules, making videos on Singapore's environment as well as creating pre-school craft activities based on a book titled "Paddy the Flying Pulai" that I wrote while in Raffles Institution.
Program PlanningContent CreationBiodiversity Education

Education

National University of Singapore

Master of Business Administration - MBA

Jul 2022Jul 2025

Nanyang Technological University Singapore

Bachelor of Science in Environmental Earth System Sciences

Jan 2015Jan 2019

Raffles Institution

A Levels

Jan 2013Jan 2014

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