Samruddhi Pandey

Business Development Executive

Nagpur Rural, Maharashtra, India8 yrs 9 mos experience

Highly Stable

Key Highlights

Proven leadership in managing teams and projects.
Strong background in customer service and client relations.
Expertise in project coordination and documentation.

Stackforce AI infers this person is a Customer Service and Project Management professional with strong leadership capabilities.

Contact

Skills

Other Skills

Organization SkillsMedical Claims ProcessingVoice ProcessingRelating to ClientsHigh Level Of AccuracyTeamworkInterpersonal CommunicationDebt EliminationProject CoordinationCustomer ApplicationsTime ManagementNew Hire TrainingPresentation PreparationCommunicationCoordination Of Projects

Experience

8 yrs 9 mos

Total Experience

2 yrs 6 mos

Average Tenure

8 mos

Current Experience

Vindhya e-infomedia pvt.ltd

2 roles

Sales Team Lead

Sep 2025 – Present · 8 mos · On-site

Team Lead

Sep 2025 – Present · 8 mos · On-site

Kc overseas

Senior Associate -University Communication

Nov 2022 – Nov 2025 · 3 yrs · Nagpur, Maharashtra, India · On-site

Credence management solutions, llc

Sup

Sep 2022 – Nov 2022 · 2 mos · Pune District, Maharashtra, India · On-site

USA collection Process

Credence resource mangement pvt ltd

Customer Service Specialist

Sep 2022 – Nov 2022 · 2 mos

Worked as a customer service associate working for voice process as debt collection for Amercian health process for USA. Convencing the customer to clear the debt for an incurances process.

Citius bpo pvt ltd

Customer Service Specialist

Nov 2020 – Sep 2022 · 1 yr 10 mos

Worked as a customer service associate working for voice as well as chat. Providing point of resolution to the customers who have complaints by using good judgement and process knowledge. Have worked mostly in chat and email process with good performance and have learnt a lot about professional life and excel as the work assigned. Support and trained new members team members by assisting with administration when requested. Operate multiple chat session at one time with customers requesting technical issue and about our application. Currently, in Special Queue and working with the clients to provide resolution to high escalated customers. Acted as floor support / supervisor when required.

Altius customer services pvt ltd

Customer Support Specialist

Oct 2019 – Sep 2022 · 2 yrs 11 mos · On-site

Unique services

Project Coordinator

Jan 2016 – May 2018 · 2 yrs 4 mos

All project set up related work for their Project. Coordination for their project (Documentation). Arranging meeting with Director and CEO Level Persons & Clients.