Jun 2017 – Mar 2026 · 8 yrs 9 mos · United States · Remote

• Localized human-computer IVR system for one of the world's tech giants, from English into into 40+ languages across 80+ regional locales, enabling global deployment of a flagship customer experience platform.
• Built and scaled the localization function through cross-functional partnerships and onboarding external vendors, supporting simultaneous multi-market launches and reducing localization bottlenecks.
• Managed end-to-end localization and recording studio vendor relationships using enterprise localization platforms, TMS, and workflow automation tools to deliver large volumes of localized assets reliably.
• Orchestrated iterative review and QA cycles across vendors, internal stakeholders, and clients, leveraging GenAI-assisted workflows such as pre-translation, linguistic QA, and terminology alignment while maintaining brand and cultural accuracy.
• Owned and governed a large multilingual corpus of IVR text and audio assets, applying copy-editing-level QA and automated validation tools to ensure high linguistic quality.
• Implemented and optimized translation memory, terminology management, content versioning, and documentation systems to improve cross-market consistency and reduce rework.
• Partnered with engineering, UX, and product teams to integrate localization workflows into modern content pipelines, including API-based asset handoff, AI-enabled content analysis, and scalable release management.

Jun 2014 – Jun 2017 · 3 yrs · Mountain View,ca

• Curated, analyzed, and validated large-scale Simplified Mandarin Chinese datasets used in search relevance, NLP, and language technology pipelines.
• Added, edited, and merged linguistic data according to structured guidelines, supporting high-quality training and evaluation data for language models.
• Analyzed multiple authoritative sources to resolve factual, semantic, and linguistic discrepancies, improving data accuracy and consistency.
• Collaborated with linguists and researchers to refine annotation standards, best practices, and quality guidelines through peer review and online discussion.
• Ensured dataset quality through systematic validation, error analysis, and continuous quality improvement processes.

Nov 2006 – Nov 2012 · 6 yrs · Hong Kong

• Led creative content planning and writing across marketing and public relations channels, shaping content strategy and brand storytelling for both corporate and product communications.
• Owned internal and external communications operations, including calendar management, meeting coordination, correspondence, filing systems, event management, and travel arrangements.
• Planned and executed media relations initiatives, producing original content such as news briefings, feature articles, in-depth reports, and interview materials for company branding and product marketing.
• Developed and maintained relationships with mass media outlets, including newspapers, magazines, and local television stations, and managed company PR content and media databases.
• Coordinated cross-functionally with graphic design and sales teams to develop sales proposals and marketing e-newsletters aligned with brand messaging.
• Planned, coordinated, and participated in national and international exhibitions and trade fairs, overseeing content preparation, logistics, and on-site execution.