Supratim Chatterjee

Project Manager

Gurugram, Haryana, India5 yrs experience

Most Likely To Switch

Key Highlights

Led a team to achieve ₹217 Cr in revenue.
Ranked 3rd PAN-India among Cluster Managers.
Awarded for performance excellence at Godrej Capital.

Stackforce AI infers this person is a Fintech professional with strong project management and leadership capabilities.

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Skills

Core Skills

Project ManagementLeadershipSalesTeam LeadershipCustomer ExperienceStrategic PlanningCustomer Retention

Other Skills

Analytical SkillsDesign ThinkingManagementTeam ManagementAccountingFinancial AnalysisData AnalysisCustomer-Centric StrategiesProcess OptimizationDistrict ManagementBranch ManagementCross-Functional CollaborationPublic SpeakingMarketingDesign Strategy

About

Never afraid of asking stupid questions or sharing my thoughts! Cluster Manager for the Home Loans Vertical in Pune at Godrej Capital (PPO). I am an aspiring leader with an MBA in marketing from SIBM Pune, 2 years of experience at IBM India and a BTech in IT from KIIT Bhubaneswar. My ABCDEs - I'm adaptive, bold, curious, disruptive and empathetic. I'm a strong adherent of application based learning with multiple accolades in national level corporate and Bschool case competitions throughout my MBA stint. A socially responsible person always looking for avenues to improve the society, I actively share my experiences, learnings and opinions on LinkedIn in an attempt to make a difference.

Experience

5 yrs

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 8 mos

Current Experience

Godrej capital

5 roles

Manager - Project Excellence

Jan 2025 – Present · 1 yr 4 mos · On-site

Leading strategic programs and digital projects across co-lending, customer retention, NPS, cross-sell, digital adoption, and RPA and Agentic AI System implementation, owning end-to-end project lifecycle from requirements gathering through go-live stabilisation and subsequent version enhancements.
Performance Champion, Q1 Above & Beyond Quarterly GC Values and Performance Awards at Godrej Capital

Analytical SkillsProject ManagementStrategic PlanningDesign ThinkingLeadershipManagement+5

Cluster Manager

Promoted

Jun 2024 – Dec 2024 · 6 mos · On-site

Led a 48 Member team, delivering ₹217 Cr in Home Loan revenue through customer-centric strategies and digital-first loan sourcing & processing journeys.
Improved monthly sales by 51% (Pune) and 22% (NCR) within 1 year, through process optimisation, performance tracking and workflow standardisation.
Increased insurance cross-sell value penetration by ~71% using a customer-first approach through drop-off analysis, robust processes & effective pitches.
Designed and implemented customer-centric FTR workflows, resulting in 33% improvement in team NPS and 62.5% improvement in location-wide NPS.
Owned capacity planning, campus drives, hiring, onboarding, performance management and appraisals of 18 on-role employees and mentored 4 interns.
Ranked 3rd PAN-India twice among Cluster Managers for revenue delivery; got selected for the “Becoming the GC People Leader” program.

Cluster Manager

Dec 2023 – May 2024 · 5 mos · On-site

Handling a team of over 40 people in the Home Loans division in Pune

SalesDistrict ManagementBranch ManagementTeam LeadershipTeam Management

Manager Designate

Jun 2023 – Nov 2023 · 5 mos · On-site

As a Manager Designate, did 3 stints to drive the growth of the organization and optimise various functions:
1. Channel activation - Studied over 300 Channel Partners in Delhi NCR for one of our products and successfully devised strategies to increase activation and consequently, drive more business through strategic partnership and symbiotic relationship creation.
2. Customer Retention Strategies - Worked with a team of 5 members to increase the retention figures for 3 products by developing new tools, increasing cross functional synergy and creating competitive offerings to increase customer delight.
3. Distribution Strategy: Worked for a short while to help develop a framework for increasing the pan-India distribution of one of our products to increase top-line as well as sales productivity.

Analytical SkillsDesign ThinkingLeadershipStrategic Planning