Vanshika Kohli

Operations Associate

New Delhi, Delhi, India3 yrs experience

Key Highlights

  • Proven expertise in customer relationship management.
  • Strong analytical skills in hospitality operations.
  • Effective communication and complaint resolution abilities.
Stackforce AI infers this person is a Customer Relationship Management specialist in the Hospitality industry.

Contact

LinkedIn

Skills

Core Skills

Customer Relationship Management (crm)Sales OperationsCommunication

Other Skills

Hospitality IndustryHotel BookingSalesforce.comComplaint ManagementAnalytical SkillsResponsibleBasic excelHardworkingTeam work

Experience

3 yrs
Total Experience
1 yr 6 mos
Average Tenure
--
Current Experience

Airbnb

Hospitality Specialist

Mar 2025 – Feb 2026 · 11 mos · Delhi, India · Hybrid

  • Mar 2025 – Feb 2026
  • Managed customer accounts across global markets, supporting bookings, payments, cancellations, and platform usage
  • Acted as primary contact for customer queries and ensured timely resolution
  • Identified customer needs and recommended relevant platform services
  • Handled complex cases including assisting customers in transitioning to cloud services with partners on GCP
  • Collaborated with internal teams to deliver solutions and maintain service standards
  • Maintained CRM records on Salesforce for all interactions
Customer Relationship Management (CRM)Hospitality IndustryHotel BookingSales OperationsSalesforce.comComplaint Management+1

British airways

Customer Relations Specialist

Jan 2023 – Feb 2025 · 2 yrs 1 mo · Noida

  • Assisted customers with travel-related services
  • Built client relationships through consultative communication
  • Managed service requests via phone and email
  • Handled escalations and complaints effectively
  • Maintained records of transactions and service requests
Customer Relationship Management (CRM)CommunicationResponsible

Education

Delhi University

B.com — Accounting

Jan 2018 – Jan 2021

S.S.A Girls Sr. Sec school

12th grade — Commerce

May 2018 – Present

S.S.A Girls. Sr.Sec School

10th grade

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