Shahid Khan

CEO

Hyderabad, Telangana, India20 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 25+ years of experience in retail operations
  • Led successful projects for government and corporates
  • Expert in training and developing high-performing teams
Stackforce AI infers this person is a Retail Operations Expert with extensive experience in project management and business development.

Contact

Skills

Core Skills

Operations ManagementTeam LeadershipBusiness DevelopmentCustomer RetentionProject ManagementP&l Management

Other Skills

Operational ManagementBudget ManagementTeam DevelopmentPerformance MetricsInventory ManagementCustomer AcquisitionProcess ImprovementMarket AnalysisTraining DevelopmentCompliance ManagementMarket IntelligenceTraining and DevelopmentComplianceStore DesignVendor Management

About

A seasoned professional with a strong track record of 25 years + experience , Specializing in Retail Operations, FMCG, Petro Retailing, Project management, Consulting, Agri Business, Large-scale implementation support to bi-lateral & multilateral projects for Government and Corporates, Marketing Sustainability, and impacting communities at the Bottom of the Pyramid. Have has facilitated number of training programs for social sector professionals, private and Govt. officers on sustainable livelihoods and marketing, business model innovation for on sustainable livelihoods Projects for Govt and World Bank Project. Have been involved in Successful project implementation like Reliance Petroleum,ITC Choupal Saagar and SERP-Project for elimination of the Rural Poverty a World Bank project for Govt of A.P. Have completed International Assignment in KSA and has worked in multiple states in India as well. Completed various Frontline Trainer program from RPG and have been Master trainer for coaching and Mentoring Retail professionals. I am a results-oriented leader with a proven track record of delivering complex projects on time and within budget. I excel at building high-performing teams, fostering strong client relationships, and providing exceptional customer service

Experience

20 yrs 8 mos
Total Experience
3 yrs 5 mos
Average Tenure
7 yrs
Current Experience

Reliance retail

Deputy General Manager

May 2019Present · 7 yrs · Hyderabad, Telangana, India

  • ↳ Responsible to meet Business plan as per annual Business commitment also Manage the capital& operational expense budgets though Inbound/Outbound sales.
  • ↳ Responsible for the operational management and delivery of all facilities management services.
  • ↳ Working within budget guidelines and promoting ways to add value and reduce costs within the team
  • ↳ Manage the staffing, development, performance and outcomes of assigned team reporting to the position
  • ↳ Taking proactive steps to ensure that best practices are shared across all departments, shifts and among the various stakeholders. Work along with various service providers.
  • ↳ Develops and enhance metrics / key performance indicators for department performance and ensures continuous improvement of Store& Sales Team.
  • ↳ Oversee training and development of associates directly and indirectly managed and makes effective staffing decisions
  • ↳ Track work progress and monitor/control facility operating costs, contract expenditures, and future upgrades.
Operational ManagementBudget ManagementTeam DevelopmentPerformance MetricsOperations ManagementTeam Leadership

Flayvours4u

Managing Director

Nov 2017May 2019 · 1 yr 6 mos · Bengaluru Area, India

  • Currently I run a Start up Flayvours4u which are chain of Ice cream stores in City of Bangalore.
  • Have been instrumental in starting the business from Ground from concept to Opening stores.
  • We operate three stores where am responsible for Store P&L, Inventory Management, Hiring, Training& Development, Customer Acquisition& Retention.
  • Also responsible for Business Development, Increase in Market share.
  • Responsible for Business Licenses, Compliance like Food Safety & Hygiene
  • Flayvours4u USP’s are we offer instantly made Ice cream serving more than 250 types of Ice-cream using Fresh Milk . Our Ice creams are made fresh every day, low fat, using homemade toppings & Syrups.
P&L ManagementInventory ManagementCustomer AcquisitionBusiness DevelopmentCustomer Retention

Mart

Team Lead

Dec 2016Sep 2017 · 9 mos · Vijaywada

  • As Part of Team Lead was responsible for leading team on joint Project with Govt of A.P and World Bank known as APRIGP project. The project was envisaged to establish an organized rural retail chain from the kirana stores owned by SHG members across 150 Mandals and help them in the aggregation of the local demand, logistics management to achieve quality and cost advantage for the products and services.
  •  Brought in as a Process expert to redefine and setup Rural retail Stores from Ground up Project stage, Advise the Govt Teams at District& Mandal Level on Best retail practices, Preparation of SOP’s, Creation of Training Modules and Make the MART as Destination point for all SHG Group members.
  •  Advised and facilitated SERP project core team in scale-up, capacity-building, Train & develop Supervisor and Store Management team to run the operation of MART stores.
  •  Conducted a In depth Customer & Market Analysis of each Market and present the facts to World Bank Team.
  •  Develop Store wise Budgets, Blueprint of store lay out plan and Develop replenishment system ensure better Stock Turn over’s.
  • Creation of 3PL Vendor agreements, Route Mapping for each stores in plain and Agency areas.
  • Work closely with SERP staff in developing annual, quarterly, and monthly work plans and achieve Project targets.
  •  Provide guidance to district level project staff and cluster level spear head team in their efforts to achieve project outcomes.
  • Development of templates for MIS, Dashboards and POS System for reporting for District &Mandal Level Team.
  •  Instrumental in Opening 71 Stores fully complaint Rural Retail Stores across 100 Mandals.
Project ManagementProcess ImprovementMarket AnalysisTraining DevelopmentTeam Leadership

Walmart

Deputy General Manager

Sep 2012Sep 2016 · 4 yrs · Agra Area, India

  • As Deputy General Manager for U.S Retail Gaint Walmart as Profit center Operations
  • ↳ Responsible for P&L Management, Merchandising, Business development, Membership expansion & Retention, Stock replenishment, Store audits, Compliance, Market intelligence and Competition analysis.
  • ↳ Achievement of budgeted Business plan ensuring expenses is indexed to sales, create & implement plans to maximise store financial performance, analyse economic trends and deliver projected ROI and EBITDA.
  • ↳ Achieve Channel sales targets in Primary & Secondary catchment through Omni Channel by increasing the markets share and outlet coverage. Analysis on Beat productivity, Items per Bill, Margin on assortment sold analysis.
  • ↳ Monitoring of various compliance like Food safety, Inventory Audit, Operational Parameters, Asset protection, monitoring of Human resource compliance and taking all preventive measures on ensuring compliance.
  • ↳ Directing and motivating the sales Business development team to provide members accurate information, competitive pricing, proper price comping, maintaining in-stock and inventory levels.
  • ↳ Hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Uphold company’s open door policy in meeting associates, listening to concerns, researching issues, reviewing Company policies and procedures.
P&L ManagementBusiness DevelopmentCompliance ManagementMarket Intelligence

Trent hypermarket pvt ltd-star bazaar- a tata & tesco enterprise

Regional Manager Operations-West

Feb 2012Sep 2012 · 7 mos · Ahmedabad Area, India

  • As Regional Manager west responsible for making all the hypermarket in Gujarat and Mumbai Profitable.
  • Key Deliverables
  • ↛ Ensuring all Hypermarkets in region meet their Budgeted Targets EBITA positive and achieve their Steering wheel targets.
  • ↛ Continuous monitoring of various operational parameters across regions and taking corrective actions.
  • ↛ Implementation of space, range, display in all stores and execution of the same are done within the stipulated timelines.
  • ↛ Achievement of above 95% score in all the audits carried out by both external and internal agencies.
  • ↛ Liaising with the government bodies for procurement of needed licenses; generating non sales revenue by tying up with various vendors.
  • ↛ Training, Recruitment and timely inputs to be provided to all staff in order to take up larger supervisory roles.
Operational ManagementTraining and DevelopmentComplianceInventory ManagementOperations ManagementTeam Leadership

Itc-abd-ilimited

Regional Operations Manager

Mar 2005Jan 2012 · 6 yrs 10 mos · Hyderabad Area, India

  • As Regional operations for ITC-ABD was responsible for expansion of Choupal saagar from ground up across the various geographical regions.
  • ↛ Responsible for Store Design, Planogram, Vendor tie ups with both National and Local level vendor to ensure region specific assortments.
  • ↛ Promoting ITC brands in Stores as well E-choupal Networks by implementing various Marketing plans and using channel like Road shows, Haats in increase the Brand visibility and availability in local Catchments.
  • ↛ Preparing sales budgets, cost management logistics and SOP’s Training manual in retail operations and conduct CRT as well as OJT for all Stakeholders.
  • ↛ Managing the responsibility related to new product introduction, category role-matrix as well as analysis of margins/volumes/sales mix for each product.
  • ↛ Monitoring the inventory, rationalising the stock and managing shrinkage.
Store DesignVendor ManagementMarketingLogistics ManagementOperations ManagementBusiness Development

Education

St Anns English Med School,Rajahmundry

Bachelors in Bussiness Management

Jan 1980Jan 1990

St Anns English Med School

Matriculation — MPC

St Anns English Medium School Rajahmundry

Bachelor degree in Bussiness Management Andhra University — Marketing

St Anns English Medium School,Rajahmundry

Bachelor's in Bussiness Management — Marketing

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