Rahul Chaudhary

Operations Associate

South Delhi, Delhi, India5 yrs 9 mos experience

Key Highlights

  • Over six years in e-commerce logistics management.
  • Proven track record in improving customer satisfaction.
  • Strong leadership in managing operations and teams.
Stackforce AI infers this person is a logistics operations leader in the e-commerce sector.

Contact

Skills

Core Skills

Operations ManagementCustomer Relationship Management (crm)Team Management

Other Skills

Problem SolvingTeamworkExecutive Team MemberBusiness AnalysisData AnalysisPlant OperationsProcess DefinitionCommunicationMicrosoft ExcelCustomer ServiceLeadershipRelationship BuildingPresentation Skills

About

As a manager at Zepto, I lead and oversee the operations of the e-commerce logistics platform that connects online sellers with delivery partners. I am responsible for ensuring the quality, efficiency, and reliability of the service, as well as managing the relationships with the clients and the partners. I have over six years of experience in the e-commerce logistics industry, having previously worked as a hub in charge at Flipkart and an operation executive at Blinkit. In these roles, I gained valuable skills and knowledge in business analysis, data analysis, and executive team management. I also contributed to the growth and success of the companies by improving the customer satisfaction, retention, and loyalty rates, as well as securing and executing multiple large contracts and projects. I hold a Bachelor of Commerce degree from Kalinga University, where I studied business, commerce, and general management. I am passionate about learning new technologies and trends in the e-commerce and logistics sectors, and I am always eager to apply them to my work and enhance the performance and profitability of the platform. My goal is to become a leader and an innovator in the field, and to create value and impact for the customers, the partners, and the society.

Experience

5 yrs 9 mos
Total Experience
1 yr 6 mos
Average Tenure
1 yr 3 mos
Current Experience

Flipkart

2 roles

Operations Specialist

Feb 2025Present · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Hub incharge in Flipkat

Aug 2021Aug 2023 · 2 yrs · India

Zepto

Manager

Aug 2023Jan 2025 · 1 yr 5 mos · South Delhi, Delhi, India · On-site

Problem SolvingTeamworkOperations ManagementCustomer Relationship Management (CRM)

Amazon

Process Associate

Jun 2020Jul 2021 · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

Executive Team MemberTeam Management

Education

HimalayanUniversity

Bachelor of Commerce - BCom

Apr 2021May 2023

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