Ankit Gupta

Operations Associate

Greater Delhi, Delhi, India7 yrs 8 mos experience
Highly Stable

Key Highlights

  • Expert in transaction monitoring and fraud management.
  • Proficient in data analysis using Salesforce and Tableau.
  • Skilled in coordinating merchant onboarding and payment solutions.
Stackforce AI infers this person is a Fintech professional with expertise in transaction monitoring and payment operations.

Contact

LinkedIn

Skills

Core Skills

Transaction MonitoringFraud And Chargeback ManagementMerchant OnboardingBanking Operations

Other Skills

Dispute HandlingRefund ProcessReconciliation ProcessKYCAMLChargeback ManagementGateway CoordinationBank CoordinationRefund ManagementStarburstDatabricks ProductsSalesforceTableauHigh Technical AptitudeMicrosoft Excel

About

SME Product Operation with 5+ Years experienced in Gaming industry • Responsible for transactions Monitoring success rate. • Performing the task over Salesforce and Tableau, fetching reports & analyzing the same. • Responsible for all escalation regarding the Refund, fraud and chargeback cases. • Responsible for deposit failed transactions reconciliation process. • Coordinating with multiple payment aggregators for smooth onboarding of merchant and providing various payment options to the merchant.

Experience

7 yrs 8 mos
Total Experience
3 yrs 7 mos
Average Tenure
6 mos
Current Experience

Easebuzz

Manager

Nov 2025 – Present · 6 mos · Pune · On-site

Junglee games

2 roles

SME

Feb 2025 – Oct 2025 · 8 mos · Hybrid

  • Monitor the transaction success rate
  • Handle the dispute and refund process
  • Handle the transaction failed reconciliation process
  • Handle the all escalation regarding the deposit related
  • Knowledge of KYC and AML
  • Handle the all deposit vertical report
  • Manage the Chargeback process
  • Coordinate with the other departments regarding process implementation
Transaction MonitoringDispute HandlingRefund ProcessReconciliation ProcessKYCAML+2

Product operation

Feb 2020 – Feb 2025 · 5 yrs · Hybrid

  • Transactions Monitoring
  • Handling reconciliation process
  • Coordinating with Gateways
  • Handling Disputes process ( Fraud & Chargeback)
  • Handling Refund Process
Transaction MonitoringReconciliation ProcessGateway CoordinationDispute HandlingRefund ProcessFraud and Chargeback Management

Paytm

Operations Associate

Aug 2018 – Feb 2020 · 1 yr 6 mos · noida

  • Merchant On-boarding
  • Coordinating with Bank partner
  • Bank Complain and Refund
Merchant OnboardingBank CoordinationRefund ManagementBanking Operations

Education

Maharana Pratap Engineering College - India

Bachelor of Technology - BTech

Jan 2014 – Jan 2018

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