Dec 2021 – Oct 2025 · 3 yrs 10 mos

• As an Online Co-Host, I assist a professional Airbnb host by managing all online interactions and customer service, ensuring a seamless experience for both guests and the host. My role contributes to the overall success of the Airbnb platform by upholding its core values of hospitality, transparency, and trust. Demonstrated strong communication skills by confidently handling inquiries, guiding clients, and ensuring every interaction was clear, timely, and helpful. Managed pre- and post-engagement calls with professionalism, providing accurate information, instructions, and support to enhance overall user satisfaction. Took initiative in resolving concerns by listening actively, understanding the issue, and offering calm, solution-oriented responses. Supported digital and operational workflows by reviewing information, organizing details, and coordinating necessary updates to maintain accuracy and consistency. Helped strengthen trust and repeat engagement by managing feedback, preparing thoughtful responses, and identifying areas for improvement. Assisted in smooth day-to-day operations by maintaining schedules, coordinating communications, and ensuring all parties were aligned with required details. Built positive working relationships through reliability, attention to detail, and a proactive approach to communication and task management.