Arun Anand

Associate Consultant

Bengaluru, Karnataka, India6 yrs 6 mos experience

Key Highlights

Expert in E-Commerce and D2C strategies.
Designed innovative return processes improving customer experience.
Achieved significant operational milestones in mechanical maintenance.

Stackforce AI infers this person is a Retail and E-Commerce specialist with strong operational and strategic capabilities.

Contact

Skills

Core Skills

E-commerce

Other Skills

D2CAutoCADTeam ManagementPythonCATIAANSYS

About

MBA(IB) IIFT Delhi I TataSteel I BIT Mesra

Experience

6 yrs 6 mos

Total Experience

1 yr 6 mos

Average Tenure

4 mos

Current Experience

Monitor deloitte

Merchandising Consultant

Jan 2026 – Present · 4 mos · Bangalore Urban

Zepto

2 roles

Senior Manager Monetization

Oct 2025 – Jan 2026 · 3 mos

Senior Category Manager

Oct 2024 – Oct 2025 · 1 yr

Revenue, Strategy and Growth at Zepto

Flipkart

3 roles

Manager Sell - Flipkart Grocery

Jul 2024 – Nov 2024 · 4 mos · On-site

Catagory Manager - Fashion

Jan 2024 – Jul 2024 · 6 mos · On-site

Managing the ethnic and essential portfolio in Men's clothing category.

E-CommerceD2C

CX Design Manager - Returns Charter

Jun 2023 – Dec 2023 · 6 mos · On-site

Designed and implemented the "Return On Hold" (ROH) process for return cancellations at the customer doorstep.
Scaled up the ROH process to 120 agents, handling 5000 cancellation cases per day.
Designed the decision tree for adjudicating cancelled return and streamline the return journey for customers.
Awarded "Instant Karma" for setting up the ROH process.
Received special appreciation from the BU heads for contribution towards ease of returns for customers.

E-CommerceD2C

Brandwagon - the marketing and research club at iift delhi

Senior Club Coordinator

Jul 2022 – Mar 2023 · 8 mos · India

Flipkart

Business Intern

Apr 2022 – Jun 2022 · 2 mos · Bengaluru, Karnataka, India

E-Commerce

Brainworks

Junior Consultant

Feb 2022 – May 2023 · 1 yr 3 mos · Delhi, India

Handled market research projects for international clients, dealing with market expansion and new market entry strategy formulation.

Tata steel

Manager Mechanical Maintenance

Jul 2018 – Jul 2021 · 3 yrs · Jamshedpur Area, India

Worked as a Manager Mechanical Maintenance at PLTCM , Cold Rolling Mill.
Achieved first ever back to back 2 zero delay weeks at PLTCM in 20 years.

E-Commerce

Techture structures

Design Intern

Jan 2018 – Apr 2018 · 3 mos · Nagpur Area, India

Education

Indian Institute of Foreign Trade

Master of Business Administration - MBA

Jul 2021 – Mar 2023

Birla Institute of Technology, Mesra

Bachelor of Engineering (B.E.) — Mechanical Engineering

Jan 2014 – Jan 2018

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