Apr 2025 – Dec 2025 · 8 mos · Gurugram, Haryana, India · On-site

• Being an Operations Manager is not just about overseeing tasks. It’s about vision, leadership, and execution. It’s about working with people, solving problems, and turning strategies into action. My focus is always on delivering results, fostering collaboration, and creating a lasting impact—both inside the company and in the market we serve.
• I believe that strong operations are the backbone of any successful organization. With the right mix of planning, people skills, and persistence, we can turn challenges into opportunities and position our brand as a true leader in India’s interior design industry.

Feb 2025 – Apr 2025 · 2 mos · Panipat, Haryana, India · On-site

• Currently working As a Store Manager at Blinkit, I drive daily operations, ensuring efficiency in a fast-paced quick commerce environment. I specialize in inventory management, customer satisfaction, and team leadership to optimize performance and maintain high service standards.
• With expertise in team training, order fulfillment, and operational excellence, I make data-driven decisions to enhance efficiency and streamline processes. Passionate about retail innovation, I focus on delivering seamless customer experiences.

Sep 2023 – Jan 2025 · 1 yr 4 mos · South Delhi, Delhi, India · Remote

• Sales , Marketing and Operations

Jul 2018 – Sep 2023 · 5 yrs 2 mos · Sonipat, Haryana, India · On-site

• I worked with Big Basket in Distribution Centers, handling outbound and dispatch-related concerns. I coordinated cross-functionally with Tier-1 and Tier-2 city DCs for all verticals in North and East India to ensure timely dispatch of orders from the North Regional Distribution Centers (RDC). I ensured prompt and accurate responses to escalations and emails from customer services, DCs, and 5K stores, and consistently published reports within the required timeframes.

Oct 2012 – Jun 2018 · 5 yrs 8 mos · New Delhi Area, India · On-site

• MIS Analysing and Follow ups on Service Activations /Deactivations , with access to the HNI Supportdel id to capture and resolve any URGENT requests by RMs .
• Customer relations retain and Management: Being the first point of contact between my customers and the company it is of highest priority in my job profile to retain the existing customer base. It is achieved through regular feedback for continuous improvement in the services rendered. It is also of the highest importance to take care of customer grievances and to resolve the situations in a win-win situation.
• Training: Training of the new members of our fraternity is also an important function of my job. It not only includes briefing them about the company but also about the peculiarities of the industry. A considerable span of time is also devoted to providing training in Retention and customer management from Vodafone.
• Operations: Taking care of the regular operations work, which among others includes not only arranging soft calls but also arranging for regular pick-ups by field executives from internally Operations & collection process.

Oct 2011 – Sep 2012 · 11 mos · New Delhi Area, India · On-site

• Maintaining MIS in customer Services (Retention)
• Prepaid Activation Related Concern & Cross functional coordination: Handled Prepaid Activation Related Concern & Cross functional coordination And Coordinated with Customer Service all verticals to ensure Prepaid Activation report published in time. Have ensured prompt & accurate Revert/Reply on escalations & mails.

Jul 2009 – Sep 2011 · 2 yrs 2 mos · India · On-site

• Customer relations retain and Management: Being the first point of contact between my customers and the company it is of highest priority in my job profile to retain the existing customer base. It is achieved through regular feedback for continuous improvement in the services rendered. It is also of the highest importance to take care of customer grievances and to resolve the situations in a win-win situation.
• Training: Training of the new members of our fraternity is also an important function of my job. It not only includes briefing them about the company but also about the peculiarities of the industry. A considerable span of time is also devoted to providing training in Retention and customer management from Vodafone.
• Operations: Taking care of the regular operations work, which among others includes not only arranging soft calls but also arranging for regular pick-ups by field executives from internally Operations & collection process.

Dec 2007 – Jun 2009 · 1 yr 6 mos · Delhi, India · On-site

• In Involuntary Retentions & A.R.P (Advance Rental Process)
•  Operations: Taking care of the regular operations work, which among others includes not only arranging soft call but also arranging for regular pick-ups by field executive for collection pickups forms internally Operations & collection process.
• Operations & Training
•  Enhancing Team Performance.
•  Effective Communication Skills.
•  Target Discussion with MIS Updation.
•  MIS update daily wise.
•  Team & Time Management and Planning.
•  Vodafone Essar Quality Overview.