Abhilash Surendran — CEO
With over 2 decades of experience in customer experience and service design leadership, I have driven impactful transformations in global organizations like Meta, Uber, and Accor. At Meta, we enhanced advertiser support tooling by leveraging cutting-edge service design principles to optimize customer operations. Previously at Uber, my team spearheaded global service design projects, streamlining processes and delivering scalable solutions. My approach integrates strategic vision with operational excellence, ensuring measurable outcomes and customer satisfaction. Passionate about AI-driven innovations, I am currently acquiring expertise in no-code AI and data science solutions through MIT Professional Education, and taking some time to learn operational implementation of N8N. This aligns with my mission to empower organizations with intelligent tools and strategies that drive customer-centric growth. Open to exploring roles where I can contribute to reshaping customer experience through leadership, innovation, and collaboration.
Stackforce AI infers this person is a Customer Experience and Service Design leader in the Tech industry.
Experience: 18 yrs 5 mos
Skills
- Customer Experience
- Business Operations
Career Highlights
- Over 20 years in customer experience leadership.
- Led transformative projects at Meta and Uber.
- Passionate about AI-driven innovations.
Work Experience
Career Break
Personal goal pursuit (1 yr)
Meta
Head of Advertiser Support Tooling (2 yrs 4 mos)
Uber
Program Leader - Global Service Design (1 yr 6 mos)
John Paul (Accor Group)
Director - Project Management (APAC Region) (1 yr 3 mos)
Singapore Post Ltd
Assistant Vice President - CRM and Customer Experience (5 yrs 3 mos)
Movate
Senior Manager - PMO and Transitions (8 yrs 1 mo)
Education
No-Code AI and Machine Learning at MIT Professional Education
Digital Marketing and Analytics at Indian Institute of Management, Kozhikode
Post Graduate Diploma in Business Administration at Symbiosis Institute of Management Studies
Post Graduate diploma in Instructional Design at Symbiosis Institute of Management Studies
Bachelor of Business Administration (B.B.A.) at University of Calicut
at Indian School Muscat
