Abhinav Sharma — Operations Associate
With over 10 Years of experience, creating seamless, customer-first strategies that drive satisfaction, loyalty, and long-term growth. Handful experience across diverse industries, I’ve led initiatives that enhance customer journeys, implement feedback loops, and empower cross-functional teams to exceed service expectations. Thriving in dynamic environments where I can blend data-driven insights with empathy to shape experiences that truly resonate. From building scalable support processes to rolling out impactful CX improvements, my focus is always on delivering value at every touchpoint.
Stackforce AI infers this person is a Customer Experience Specialist with a strong background in Operations and Legal Research.
Location: Delhi, India
Experience: 9 yrs 6 mos
Skills
- Legal Research
- Customer Experience
- Customer Retention
Career Highlights
- Over 10 years of experience in customer-first strategies.
- Expert in enhancing customer journeys and feedback loops.
- Certified Six Sigma Green Belt with a focus on CX improvements.
Work Experience
Axis Max Life Insurance Limited
Senior DM- Operations (1 yr)
Indiabulls Group
Manager- Central Operations (2 yrs)
Noise
Lead-Escalations and Grievances. (5 yrs 1 mo)
Overcart
Associate Team Coach (10 mos)
Blinkit
Executive- Customer Experience (7 mos)
Education
Marketing at Guru Gobind Singh Indraprastha University
Master of Business Administration - MBA at Earthinators Climate School
at Salwan Public School, Gurgaon
