Oct 2023 – Apr 2026 · 2 yrs 6 mos

• Own end-to-end data governance across multi-client environments — defining data ownership, classification, quality standards, and GDPR / Infosec / Cyber compliance policies enforced across all data layers.
• Manage ETL data provision into Concentrix infrastructure (SQL, Azure, Dremio, GCP) across staging, trusted, and secure layers — delivering a single governed version of truth consumed by BI, Analytics, Finance, and Planning.
• Govern 3rd party data integrations across Salesforce, ServiceNow, Workday, Avaya, Genesys, NICE, and IEX — defining data contracts, lineage, and quality checkpoints at every integration point.
• Lead deep-dive data maturity assessments with client Data and BI stakeholders; act as point of escalation for data, application, and integration issues across delivery teams.
• Manage a data analyst team through implementation and transformation programme — ensuring all deliverables are on time, on plan, and transitioned into BAU with documented governance controls.
• Contribute to Steerco, MBR, and QBR reporting; support senior leadership with RISK / RAID analysis and commercially aware insights across SOWs, RFPs, and RFIs.

Oct 2021 – Sep 2023 · 1 yr 11 mos

• Enforced data quality standards across all client data analysis — sign-off required from Operations, Client, and Commercial teams using Data Schemas, Data Dictionaries, and KPI / Metrics Documents.
• Designed and maintained KPI and SLA dashboards in Power BI for senior leadership — standardising metric definitions, data sources, and reporting cadences across operational and commercial functions.
• Gathered and governed data requirements across HR, Planning, Payroll, IT, Compliance, and Operations — ensuring cross-functional data accuracy and consistency through structured documentation.
• Led continuous improvement initiatives anchored in data analysis — identifying root causes, defining measurable baselines, and delivering performance gains tracked through governance-controlled reporting.
• Conducted advanced analysis to support strategic decisions; translated findings into actionable business insights for senior leadership and client stakeholders.

Mar 2019 – Sep 2021 · 2 yrs 6 mos

• Enforced data quality standards across all client data analysis — sign-off required from Operations, Client, and Commercial teams using Data Schemas, Data Dictionaries, and KPI / Metrics Documents.
• Designed and maintained KPI and SLA dashboards in Power BI for senior leadership — standardising metric definitions, data sources, and reporting cadences across operational and commercial functions.
• Gathered and governed data requirements across HR, Planning, Payroll, IT, Compliance, and Operations — ensuring cross-functional data accuracy and consistency through structured documentation.
• Led continuous improvement initiatives anchored in data analysis — identifying root causes, defining measurable baselines, and delivering performance gains tracked through governance-controlled reporting.
• Conducted advanced analysis to support strategic decisions; translated findings into actionable business insights for senior leadership and client stakeholders.

Aug 2017 – Mar 2019 · 1 yr 7 mos · Gurgaon, Haryana, India

• Responsible for Ops Review Deck for SLT’s.
• Trend analysis.
• Operation Research
• Aggregate data from all areas within Global Application Production Support to produce organisational views of information
• Provide data to assist in monitoring Service Level Agreement (SLA) and Key performance Indicators (KPIs) to ensure performance is maintained.
• Understand the reporting requirements, supporting tactical and strategic reporting requirements.
• Help drive process simplification, efficiency, and effectiveness through common metrics.
• Analyze data and create information in the form of reports to provide proactive and preventative support models.
• Support evaluation of performance statistics to identify and report trends.
• Support root cause analysis using performance data.
• Track build out of action plans based on trends and root cause.
• Maintain documentation for report generating processes / routines.

Jul 2010 – Aug 2017 · 7 yrs 1 mo

• First Level Assurance (Performance Engineer) in Global Network operation Centre; Responsibilities:
• To start MAPA delivery for Ericsson Niger, Alcatel Niger and combined (Ericsson and Alcatel) MAPA.
• Work with SI team and Engineer team person for preparing MAPA
• Template, all other core templates and placing of scripts on the
• OSS and validation of automated data.
• To Analyze different issues and work together with team to solve the
• Issue.
• Deployment of scripts and testing for Alcatel Niger MAPA.
• Delivery of Ericsson Niger and Alcatel Niger MAPA on daily basis.
• Escalate any deviation observed in KPI to concerned team/person.
• Calculating and analyzing various KPI’s and reporting them in MS Excel in specific format.
• Handshaking with all stake holders to make the report live and answer to related query from customer.
• Delivery of RF/ Core / IN/ VAS related Performance Reporting.
• Analyze & Monitor the Performance Reporting Statistics on daily basis.
• Resolve and track issues related to OSS, Scripts, BO templates etc.
• To do Additions and changes whenever required as per customer requests.
• Prepare, track and analyze the first level Network Elements, Interface utilization reports.
• Ensure compliance to processes and maintain all deliverables within SLA/ WLA.
• Tools:
• Currently I am working on following Tools:
• MSDP: Mobile Service delivery Platform. MSDP is a platform comprising different tools for the purpose of managing telecommunication networks. The platform is used when Ericsson has been contracted to manage a customer’s network.
• Putty, Winscp, Business Object which includes desktop intelligence, Interactive SQL.