Meenakshi Rajpal

Account Manager

Hyderabad, Telangana, India8 yrs 7 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Experienced in Account Management and AI/ML Annotation.
Certified Speciality Mentor with strong training skills.
Proven ability to enhance customer experience through data analysis.

Stackforce AI infers this person is a skilled professional in AI/ML and Account Management within the tech industry.

Contact

Skills

Core Skills

Account ManagementData Analytics

Other Skills

Program ManagementAI/ML AnnotationUser Experience (UX)C (Programming Language)C++HTMLSQLCertified Speciality MentorCertified Siri Grading AnalystAdobe ConnectJava

About

I have completed 4 years in my corporate journey where I have worked with two big organizations and have learned much more than I expected when I started my career path. My first job was at Amazon where I was hired as a Selling Partner Support associate from where I moved within the organization to become an Account Health Specialist. After 3 years at Amazon, I wanted to explore the various other prospects that exist in the job market. Therefore, I switched to being an AI/ML Annotation Analyst at Apple. During this time, I have trained and honed my skills which range from being a Certified Speciality Mentor at Amazon, Specialising in all Account Health Verticals, and then to being a Certified Siri Grading Analyst for various locales, languages. Also, I have improved my base skills which include C/C++, HTML, Java, and SQL which have helped me stay rooted in my technological background. I aim to keep progressing ahead in my career as well as acquiring new skills to help me challenge myself to become better at everything I pursue.

Experience

8 yrs 7 mos

Total Experience

2 yrs 2 mos

Average Tenure

2 yrs 1 mo

Current Experience

Amazon

Account Manager - SX

Apr 2024 – Present · 2 yrs 1 mo · Hyderabad, Telangana, India · On-site

Account ManagementProgram Management

Microsoft

Data Annotation Specialist

Jul 2023 – Apr 2024 · 9 mos · Hyderabad, Telangana, India · On-site

Apple

AI/ML Annotation Analyst

Mar 2021 – Jul 2023 · 2 yrs 4 mos · Hyderabad, Telangana, India

As part of the Siri Annotation Team, I play a central role in a fast-paced, dynamic, technology focussed environment enhancing the Siri customer experience
Working as a Certified Grading Analyst, listening and translating Siri audio files and ranking levels of Siri response, from customers who have opted-in to the grading program
Specializing in two locales AU and IN with languages English and Hindi, along with regional IN languages
Using my business knowledge and analytical skills to evaluate responses against guidelines
Flexibility and the ability to prioritize tasks is essential to achieve end goals without compromising on quality

Amazon

2 roles

Account Health Specialist

Promoted

Aug 2020 – Mar 2021 · 7 mos · Hyderabad, Telangana, India

· Gain and maintain a thorough understanding of Account Health Support programs and services – know who we are and how we serve our customers.
· Build strong relationships with Selling Partners across the program; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
· Provide prompt and efficient education and service to Amazon Sellers including the appropriate escalation of Sellers' issues.
· Maintain a positive and professional demeanour always portraying the company in a positive light while effectively managing critical issues.
· Liaise with other departments as required to resolve Seller’s issues and questions.
· Identify Seller and Risk Specialist success barriers, provide solutions and drive change through business improvement initiatives.
· Demonstrate excellent time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.
· Identify proactive documentation of operational procedures required to tackle known risk related patterns.
· Proven ability to work in a fast-paced, ambiguous environment where decisions are made without compromising on customer experience.
· Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.

Selling Partner Support Associate

Oct 2017 – Aug 2020 · 2 yrs 10 mos · Hyderabad, Telangana, India

Supporting Selling Partners across US, Canada, Mexico, and European Region to access and conduct their business efficiently on Amazon Selling Platform
In Merchant Core Operations helping sellers in day-to-day functions of Seller Platform which includes listings, payments, orders, returns, etc.
Specialized in Fulfillment by Amazon to support sellers run their business using Amazon’s fulfilment program and assist in all challenges like orders, payments, shipments to Amazon, inventory management, etc.
Further, upskilled in reimbursing Selling Partners for their inventory lost/damaged in Inbound Shipments
Certified Speciality Mentor - Train and help new hires ramp to production level while working with the Speciality Trainer in their respective skills.
Driving metrics through feedback mechanism for the team
Internal quality auditing for the team to achieve site metrics
Providing individual support to new hires to help ramp up to site performance and peers facing challenges in the current process
Constant process improvement inputs
Resolving and de-escalating seller issues via outbound calls