Aditi Sharma

Customer Success Manager

Noida, Uttar Pradesh, India4 yrs 2 mos experience
Most Likely To Switch

Key Highlights

  • Experienced in managing customer inquiries effectively.
  • Proficient in CRM systems for customer interaction.
  • Strong problem-solving abilities in customer support.
Stackforce AI infers this person is a Customer Support Specialist with expertise in CRM and client services.

Contact

LinkedIn

Skills

Core Skills

Customer SupportSupport Management

Other Skills

Client ServicesStrong communicationInterpersonal skillsProblem-solvingCRM systemsHelpdesk softwareCustomer ServiceTime ManagementTeam BuildingTeam LeadershipTeamworkCustomer Service Representatives

Experience

4 yrs 2 mos
Total Experience
1 yr 4 mos
Average Tenure
1 yr 11 mos
Current Experience

Amit gps & navigation llp

Senior Customer Support

Jun 2024 – Present · 1 yr 11 mos · India · On-site

  • Managing customer inquiries and providing timely resolutions.
  • Utilizing CRM systems to track and manage customer interactions.
  • Collaborating with other departments to resolve complex issues.
  • Strong communication and interpersonal skills.
  • Problem-solving abilities.
  • Knowledge of relevant software/tools (CRM, helpdesk software, etc.).
  • Dedicated to maintaining positive customer relationships."
Client ServicesSupport ManagementStrong communicationInterpersonal skillsProblem-solvingCRM systems+2

Iccs -business process management company

Customer Service Team Lead

Aug 2022 – Jun 2024 · 1 yr 10 mos · Noida, Uttar Pradesh, India · On-site

Meesho

Customer Service Representative

Jan 2022 – Jun 2022 · 5 mos · Noida, Uttar Pradesh, India · On-site

Education

Lloyd Institute of Management & Technology

Bachelor of Business Administration - BBA

Jul 2019 – Aug 2022

Ram-Eesh International School - India

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